|Network attack - Friday, December 21st, 2012
Starting at approximately 6:30am this morning our network started being attacked with a distributed denial of service attack filling up ALL of our connections to the Internet. We are working with our upsteam providers to have this blocked.
|Downtown Plymouth - Thursday, December 20th, 2012
Our provider for connecting downtown Plymouth to the rest of our network is experiencing issues related to the weather starting at about 5:30am. They are aware of the issues and working to get this resolved as quickly as possible. We apologize for any inconvenience this causes customers using that location.
|Sheboygan Industrial Park - Thursday, November 29th, 2012
Starting on 11/26 we experienced issues with our link to this tower. We have been able to establish a backup link and currently have traffic using that for backup as needed. We did have issues this morning when the backup link did not fail over properly, but these have been addressed as well.
We are working to get a climber on site and hope to have the issues resolved in the very near future. We apologize for any inconvenience this may have caused.
Update 11/29: Replacement hardware has been installed onsite to resolve the intermittent issues seen. No further issues should be seen with connectivity at the site.
|US Bank Outage - Wednesday, November 28th, 2012
Starting at about 10:10am on 11/28 our US Bank tower started experiencing issues. We have people on site working to get this back online and are working as quickly as possible. We apologize for any inconvenience this caused.
Service has been restored as of about 11:10am.
|Slow wireless - Plymouth 67 & S - Wednesday, November 14th, 2012
A hardware fault on the tower at the Plymouth 67&S site is causing slow or interrupted connectivity for a number of NextGen customers at that site. The equipment will be serviced at the earliest available opportunity.
|Wireless Tower Maintainance - Wednesday, October 24th, 2012
We need to perform inspection and replacement of wireless hardware at all of our wireless sites due to a wide incidence of defective hardware. As this requires a hardware swap on our wireless tower sites, this needs to be done outside of our normally scheduled overnight maintenance window. We will be performing rolling blackouts affecting wireless service at all sites between 10/29/2012 and 11/1/2012. Outages should be only a few minutes in length, affecting a single site at a time and service will be restored at each affected site ASAP.
Update 10/24: The service window has been rescheduled due to weather conditions.
|Mail / DNS issues - Thursday, October 11th, 2012
This morning starting at approximately 6:45am we started experiencing issues with our mail server and primary DNS server. The issues were resolved at approximately 7:30am. We are still investigating the cause of the outage. We apologize for any inconvenience this may have caused.
|Rocky Knoll outage - Saturday, August 4th, 2012
This evening between approximately 7pm and 9pm wireless users connected through our Rocky Knoll site had no Internet connectivity. The failed equipment causing this has been replaced and all services are restored.
|Mail and Web Down - Wednesday, June 27th, 2012
This morning from approximately 4:40am - 5:45am one of our servers was not functioning properly. This would have affected customer with e-mail, browsing our web page and a couple of other services. We apologize for the inconvenience and are still investigating the cause.
|Slow connectivity - Monday, May 21st, 2012
We are currently experiencing issues at our Rocky Knoll location severely constraining the bandwidth available at that site. We are monitoring the situation and doing everything we can to restore connectivity. In the meantime, Wireless customers at this location are going to experience extremely slow throughput to the internet.
2012-05-21: The link issues have been resolved and full speeds restored after getting tower climbers on site for repair.
|Core Router Down - Sunday, May 13th, 2012
On 5/13 we had our core router fail which took down all access to the Internet. This happened at approximately 9:30am and lasted until about 3:20pm when we were able to get on site and replace the failed hardware. We apologize for the inconvenience and will be looking for ways to prevent this going forward.
|Wireless Outage - Sunday, March 4th, 2012
Today from approximately 11:00am - 11:50am our wireless network was down, caused by the link to Milwaukee having problems. The issue has been resolved and all customers should have access again. We apologize for any inconvenience that this may have caused.
|System Maintainance - Saturday, February 25th, 2012
In order to continue providing our customers with the highest quality of Internet service we are scheduling a maintainence window for the Sheboygan Industrial Park location tomorrow morning, 2/25. This will cause a short downtime of approximately 20-30 minutes beginning sometime between ~9:30 am and 11 am in the morning.
Update 1:15pm: The maintainance has been completed. Customers may have noticed speed or conectivity issues between 12:45 and 1:15pm. However, most customers should not have lost service during this period. If issues persist please contact the Excel.Net helpdesk.
|System outage - Thursday, February 2nd, 2012
At approximately 8:45am 2012/02/02 a power outage in the Plymouth area knocked out service to the Plymouth, Random Lake, Waldo, Kiel, New Holstein, and Chilton locations. Generator service was restored at approximately 9:10 am and all services are currently restored.
|Scheduled Maintenance Outage - Saturday, December 31st, 2011
We will be performing maintenance on our Plymouth - Rocky Knoll site the morning hours of Saturday, Dec 31st that will cause an approximately one hour long service outage for all users on this tower. Wireless users connected via other sites will not be affected by this outage.
Update 12/31: The system maintainance is complete. Affected customers would have had no Internet connectivity between approx 11:30 am and 12:50 pm today. However, all services are restored.
|Service outage - Saturday, December 24th, 2011
An equipment failure at our Plymouth 67 & S location caused a service outage through the morning hours of Dec 24th. The equipment was replaced at approximately 8:45am and all service to the Plymouth 67&S, Waldo, Random Lake, Kiel, New Holstien, and Chilton areas are fully restored.
|Maintenance - Sheboygan Industrial Park - Tuesday, November 29th, 2011
We will be performing scheduled maintenance on the Sheboygan Industrial Park wireless tower late tonight, sometime after midnight. There will be a short downtime (likely no more than a couple minutes) while the maintenance work is performed. This will not affect users on other wireless towers or any of our DSL or dialup users.
|Sheboygan Industrial Park - Saturday, November 5th, 2011
At about 7pm today (11/2) we determined that the wireless distribution antenna at this location is malfunctioning. Customers connected through this location will experience either slow speeds or a complete loss of connectivity.
We will be performing site maintenance on this tower tomorrow morning and will be updating this notice as the service progresses.
Update 11/5 12:10pm We have finished replacing the storm-damaged equipment at the site and all service should be restored.
|Plymouth Wireless - Thursday, November 3rd, 2011
The storm continues to cause issues and starting at about 11:45pm on 11/2 one of our Next Gen wireless radios at the tower near Hwy 67 and S stopped responding. We are heading out there this morning and expect to have things back online quickly. Many customer are able to connect with another radio at the site and continue accessing. Problems should be resolved by late morning on 11/3 and if not, status will be updated.
|Dowtown Plymouth - Wednesday, November 2nd, 2011
At approximately 2:30am this morning our site located in downtown Plymouth went down. We have been working with the provider that gives us the link between that location and our Milwaukee site to get this restored. While they believed it was resolved about 4:45am the circuit has again went down.
They are working as quickly as possible to get service restored, but have not been able to provide us with an ETA. We apologize for any inconvenience this has caused.
UPDATE: Service was restored at approximately 8:30am on 11/2.
|Router Maintenance - Wednesday, October 26th, 2011
We will be upgrading our core router tomorrow morning with a much faster model that will allow us to grow into the future. This will take place October 27th between 1:00am and 3:00am and expected downtime is under 5 minutes.
Likewise we will be upgrading routers at two of our wireless locations to be able to meet growth in the future. The two towers are one in Plymouth and one in Sheboygan. These sites will also experience about 5 minutes of downtime between 3:00am and 5:00am as the new routers are put in place.
Thank you for your understanding in this matter.
|Wireless network down - Sunday, October 2nd, 2011
Most of our wireless services were down this morning from approximately 12:00am until 1:30am. The cause of this was a faulty piece of hardware that took out a number of devices. We have bypassed this hardware at the current time and will have it replaced. All service has been restored at this point. We apologize for any inconvenience this caused.
|System Maintenence - Monday, August 15th, 2011
We will be performing maintenence work on our Waldo wireless Internet location Monday, August 15th for most of the day. There may be some service downtime affecting customers getting internet from the Waldo location as the work is performed. This work will not affect any other Excel.Net services.
Update 8/15 5:45 pm: The service work has been completed and all customers should be online. If you are having issues, please call our office to troubleshoot the problem.
|Network Maintenence - Thursday, May 19th, 2011
Wireless customers will experience short intermittent downtimes (~5 min max) through the night as we perform scheduled maintenence on our wireless network
Update 6:30am - Maintenence is completed and all services should be available again.
|Kiel - New Holstein Link - Wednesday, April 20th, 2011
At about 6:00pm this evening we lost the link between our Kiel and New Holstein tower sites. This is due to the weather and we are unable to climb the tower site during the storm. We will review the situation as soon as possible and get service restored. We apologize for any inconvenience this causes.
Update: At approximately 10:00pm the tower was brought back online and access restored.
|Plymouth Wireless Issues - Thursday, March 24th, 2011
We are currently experiencing system issues caused by a temperature inversion west of Plymouth. This is primarily affecting customers southwest of Plymouth in the Waldo, Cascade, and Random Lake areas. If you are experiencing slow connections or loss of service the issue should resolve itself as the atmospherics in the area settle down.
Edit: As of approx. 12:45pm signal strengths in the area seem to be approaching normal levels again. If you are still having issues with your service, power cycle your Excel.Net-supplied wireless equipment to see if that restores proper operation.
|Plymouth - 67 & S Tower - Friday, March 4th, 2011
Starting at approximately 3:00 pm today emergency maintenance was required at this location affecting some users' Wireless Internet service. All services were restored at approximately 3:30pm.
In addition, we will be performing scheduled maintenance on this tower tonight beginning at approximately midnight that will cause service interruptions for users on this tower. The scheduled maintenance should not last longer than approximately one hour.
3/4 1:15am update: Maintenance is completed and service is restored in all affected areas.
|Plymouth - Willow Road Tower - Monday, February 21st, 2011
Starting at approximately 9:30pm on 2/20/2011 we lost the link between Sheboygan and the Willow Road tower. This outage only affects customers on that tower. Due to the storms in progress we are unable to work further on restoring this link. We will work on this as soon as weather permits.
UPDATE: As of about 10:20am on 2/21/2011 service has been restored.
|Wireless Network Maintenence - Tuesday, January 4th, 2011
We will be performing physical maintenance on our wireless network early tomorrow morning (1/4/2011) beginning at approximately 2am. This maintenance will result in short periods of service downtime for all wireless Internet service accounts. DSL and dial-up service will be unaffected by this maintenance.
UPDATE 1/4/11 7:00 am: The maintenence is completed and all services are restored.
|Kiel Tower Issues - Sunday, December 12th, 2010
The Kiel tower started experiencing problems that are causing connection problems for customers on this tower. This started at about 7:30am today. However, the weather is making the water tower inaccessible and we have been unable to get this resolved. We will resolve as soon as we are able to access the tower site. We apologize for any inconvenience this might have caused.
Update: At 4:00pm the tower was put back online thanks to the help of the City of Kiel. It took about 30 minutes to get to the tower from the road which is close.
|System Maintenence - Monday, December 6th, 2010
We are currently experiencing speed and disconnection issues affecting some of our Wireless Internet customers in the Plymouth and Waldo areas. We are currently looking into the issue but have no firm ETA for a fix at this time.
Update 12:15 pm: The affected hardware has been replaced and the issues have been resolved. If you are still experiencing issues feel free to call the Excel.Net helpdesk for assistance.
|Plymouth Wireless - Thursday, November 25th, 2010
Starting early this morning some of the Plymouth wireless customers on our tower located near 67 & S may have lost service. One of the many radios on that tower failed and while a majority of customers simply were able to migrate to another radio, not all can based on location. We were able to get on site and at about 12:30pm able to restore service to that radio. We apologize for any inconvenience that this might have caused. Hope the rest of your Thanksgiving was enjoyable!
|Core router issues - Tuesday, August 31st, 2010
At approximately 1:30pm today our core router began experiencing routing issues that temporarily disconnected our network from the Internet. Our office's phone service was also affected by this issue. It was resolved at approx. 1:50 pm and all Excel.Net services should now be restored.
|Storms - Friday, August 20th, 2010
The storms seem to have taken their toll on power in a couple of locations. At about 6:40pm our Waldo wireless tower want out of service. We were told that there was a downed power line causing widespread outage and that it was being worked on, but there was not an ETA on when it would be online. At approximately 9:25pm our downtown Plymouth site experienced outage. This also is being worked on. Both areas expect to have the issues resolved as quickly as possible. We apologize for any inconvenience this might have caused.
|System Maintenence - Thursday, August 19th, 2010
Portions of our wireless network were affected by required maintenance tasks beginning at approximately 10:15pm yesterday evening. Service was restored at approximately 1:30am and all Excel.Net services should be fully functional again.
|System Maintenence - Friday, August 13th, 2010
We will be performing some scheduled system maintenance on our Wireless Internet network this evening (8/13/2010) beginning at approximately 11:30 pm. This will cause some unavoidable loss of Internet connectivity for a short amount of time. We expect this work to be completed by 2am 8/14/2010.
|Chilton Outage - Thursday, July 1st, 2010
At approximately 10:50am this morning our Chilton tower was out of power. This was caused by some power lines being taken out and causing an area wide outage. We have been told that this is being worked on and that we should expect power to be restored by earl afternoon. We apologize for any inconvenience this might have caused.
|Kiel Link Down - Wednesday, May 26th, 2010
The link between our Plymouth and Kiel towers went down at approximately 4:30pm on 5/26/2010. We have a person going out to investigate this and check the hardware. If the problem cannot be resolved by changing equipment we will get people on the tower first thing tomorrow morning. This outage will affect our Kiel, New Holstein and Chilton wireless customers. We apologize for the inconvenience.
|Wireless Network Down - Wednesday, April 7th, 2010
From approximately 10:00pm on 4/6/2010 until 12:00am most of Excel.Net's wireless network was down and customers would not have been able to use the Internet. The problem was resolved and we apologize for any inconvenience that this may have caused.
|Mail Delays - Sunday, January 31st, 2010
Some recent changes to our servers caused mail delivery this morning to be delayed. The mail delays began at about 5:00am and lasted until shortly after 1:00pm when the issues were resolved. At that point the mail server was still very backed up, but began delivering all of the messages that were queued up. At this point messages should be delivered and mail should be flowing normally. We apologize for any inconvenience this might have caused.
|Plymouth Wireless Outage - Saturday, December 19th, 2009
At approximately 9:450pm today we lost UPS power at our Plymouth wireless site. This outage will affect customers in Plymouth, New Holstein, Kiel, Random Lake, Waldo and Chilton. We apologize for any inconvenience this may cause. We are working to get this resolved as quickly as possible.
UPDATE: Power was restored after taking the failed UPS out about 11:00pm. We then installed a new UPS around 12:30am which would have caused a brief outage. Everything should be fully functional at this point.
|Core router maintenance - Friday, November 6th, 2009
On 11/7/2009 at approximately 12:15AM we will be performing some maintenance to our core router. This will affect ALL Internet connectivity for about 5 minutes while the maintenance is completed. We apologize for any inconvenience this may cause.
|Waldo Tower Outage - Wednesday, October 7th, 2009
At approximately 9:55pm on 10/6 we experienced an outage with our Waldo wireless tower. We have been at the site and determined that the issue is not with equipment or power. It will be necessary to people on the tower, which we will do as quickly as possible when it is safe to climb. We apologize for this outage and insure you we are working to get this resolved as quickly as possible.
UPDATE: At approximately 9:30am on 10/7 the tower has been brought back online.
|Dialup Outage - Tuesday, July 7th, 2009
We are experiencing problems with the modem banks in Random Lake, Appleton, Oshkosh, New Holstein, and Green Bay. Connection attempts into these cities will fail. We are working on resolving the issue ASAP, however, we currently have no ETA for when the issue will be resolved. We apologize for any inconvenience that this may cause.
UPDATE 5:02 pm: This issue should be resolved. If you're still experiencing dial up issues in the affected area, please call our help desk at 1-888-489-9995.
|Core router failed - Sunday, May 3rd, 2009
The primary router which provides all of our connections to the Internet failed at approximately 3:15pm on 5/2/2009. We were able to get another router in place and functioning by approximately 10:00pm that evening. We apologize for the inconvenience that this caused. We will be scheduling further maintenance in the near future to put the final new core router in place as the one we have is only temporary.
|Storm - 3/8/2009 - Sunday, May 3rd, 2009
The winter storm is causing issues for the link we have between our Sheboygan and Plymouth towers. This is affecting customers in Plymouth, Kiel, New Holstein, Chilton, Waldo and Random Lake. It appears the antennas are iced up and it is not safe to climb towers in the current conditions. We will keep an eye on things and hopefully this will be resolved soon. We apologize for any inconvenience that this has caused.
|Core router maintenance - Thursday, January 29th, 2009
At approximately 5:30am on 1/30/2009 we will be performing some maintenance on our core router that will affect access to all web sites outside of our network. We expect this to last about 15 minutes at which time full access will be restored. We apologize for any inconvenience that this might cause.
|Wireless Outage - Monday, December 1st, 2008
At approximately 12:00am on 12/1 we have lost power to one of our Sheboygan Towers. This outage will affect customers in Plymouth, Oostburg and Sheboygan connected to that tower. Alliant Energy is aware of the outage and working to have the service restored. With the storm in progress though repairs will likely be slower. We apologize for any inconvenience this may cause.
|Plymouth Power Outage - Monday, August 4th, 2008
At approximately 2:20pm today we lost UPS power at our downtown Plymouth site. We have confirmed with Plymouth Utilities that there is a large scale power outage currently and they are working to get things restored. They could not however provide us with a time frame until restored since there are so many outages. This outage will affect customers in Plymouth, New Holstein and Chilton. We apologize for any inconvenience this may cause.
UPDATE: At approximately 3:15pm power was restored to the site and everything is back online.
|Wireless Restored! - Friday, June 13th, 2008
At approximately 4:30pm today we were able to restore the link between Sheboygan and Milwaukee. It appears during the storms that water entered the carriers building, though the source could not be determined and damaged two of our pieces of hardware colocated there. We had resplacement radios, but the router was hard to find a replacement for. We finally found on about 1/2 and hour out of Milwaukee and were able to get this up here and installed. This affected wireless customers from the Sheboygan, Oostburg, Plymouth and Kiel towers. Again we apologize for this issue and continue to work with the carrier to determine the cause of the water in the building.
|Wireless Outage - Thursday, June 12th, 2008
At approximately 8:40pm this evening, we are experiencing problems with out link between Sheboygan and Milwaukee. We have created a ticket with our provider and assure you they will be working as quickly as possible to restore this. However, we have been told due to the storms that there are many issues and this may cause additional delay. We apologize for any inconvenience from the outage and assure you we are working to get this back online. This affects wireless customers from the Sheboygan, Oostburg, Plymouth and Kiel towers.
|Oostburg Online - Thursday, June 5th, 2008
The Oostburg site was restored after replacing ALL of the hardware on the tower with new equipment! This was completed at about 4:45pm on 6/5/2008. Great work to the guys that got the entire tower back up so quickly!
|Wireless Power Outage - Thursday, June 5th, 2008
There was a power outage at the Sheboygan main tower this morning 6/5/2008. This lasted from approximately 7:00am - 9:15am after the UPS power was exhausted. This would have caused issues for wireless customers in Sheboygan, Oostburg, Plymouth, and Kiel. Alliant Energies was able to get the power restored and things should be back up and running.
|Oostburg Lightning - Thursday, June 5th, 2008
One of our towers in Oostburg took a direct strike by lightning this morning 6/5/2008 at appoximately 6:xx. This has ruined all of the equipment on that tower. We are in the process of getting new equipment ready to put up. Weather permitting we are hoping to have this completed by the end of the day today.
|New Holstein Power - Monday, April 28th, 2008
We have lost power at New Holstein and have talked to the utility company. The outage started about 9:25am for us. They are estimating that power should be restored by about 10:45am this morning. We apologize for any inconvenience that this caused.
|Phone system maintenance - Monday, March 24th, 2008
Since the storm Friday 3/21 we have been having problems with the circuit used to provide our phone service. AT&T has identified the problem and will be repairing it this evening. Unfortunately we will be without phone service from approximately 6:30pm - 9:30pm on Monday 3/24 while this is repaired. We apologize for the inconvenience.
|New Holstein Connection - Friday, February 8th, 2008
Our New Holstein connections back to the rest of our network are experiencing problems. This will cause problems for New Holstein dialup/wireless and Chilton wireless customers. While not completely out of service they have been going up/down frequently. We have a trouble ticket created with Verizon and expect the issue to be resolved shortly. Thank you for your patience while this is corrected.
|Oostburg Outage - Saturday, December 8th, 2007
From appoximately 8:00pm - 11:20pm some of our customers with Wireless service in the Oostburg area were out of service. One of the radios on the tower died and it was necessary to install a new radio. We apologize for any inconvenience that this may have caused.
|Server Maintenance - Tuesday, November 20th, 2007
Wednesday, November 21st beginning at 12:30am we will be performing some system maintenance to our main server. We expect the maintenance to take approximately 2 hours. During this time you will not be able to access your e-mail or our web site. We apologize in advance for any inconvenience that this causes but we need to do some hardware maintenance that requires the server to go off-line.
|Main server problem - Monday, August 13th, 2007
This morning at approximately 8:40am we experienced drive problems with the server that hosts e-mail, our web site and other services. While we do use RAID backup for all data (and no data was lost) the drive was causing the controller to lock up. We have replaced the drive and the system is currently rebuilding the RAID array. The system will be slower until that has completed. We apologize for any problems this might have caused.
|Appleton - Monday, August 13th, 2007
There will be work done at the Appleton location starting at 3:00am on 8/14. We have backup power in place and should not be affected by the outage which is supposed to last approximately 4 hours.
|Wireless Outage - Friday, June 29th, 2007
We are currently experiencing problems with the wireless link we have from Sheboygan to Milwaukee. The company that provides the circuit is aware of the issue and working to resolve it. Problems started about 8:20pm on 6/29. They expect to have the problem resolved soon. We apologize for any inconvenience that this caused.
|Wireless Power Outage - Sunday, June 10th, 2007
Our Sheboygan wireless tower experienced loss of power at approximately 7:00am on 6/10. This affected wireless in a number of the areas we service. Power was restored at approximately 7:50pm and systems are back online. We apologize for any inconvenience this may have caused.
|DSL Maintenance - Monday, May 7th, 2007
On 5/10 and 5/15 we will be performing some DSL maintenance between 12:00am and 6:00am. While we do expect that your service will be impacted for this entire time frame the historical average down time for the type of maintenance we are performing is 1 to 15 minutes. It may however be necessary for you to reset your DSL modem to regain connectivity after each of these maintenance periods.
|UPS Testing/Maintenance - Wednesday, April 25th, 2007
We will be performing some UPS testing and system maintenance on Thursday 4/26/2007 starting at approximately 3:30am. While we expect the entire process to take approximately one hour, most servers will be down for less than 10 minutes. These tests are being performed to help with system reliability going forward. Thanks!
|UPS Outage 2 - Thursday, April 19th, 2007
Excel.Net experienced a UPS failure on 4-19 from approximately 9:00am until 11:00am. Technicians have diagnosed the UPS system and will be making the necessary repairs tomorrow in the morning. It could not be scheduled any sooner or we would have certainly done so, but they needed to get the necessary items. We apologize for the inconvenience that this caused.
|UPS Outage - Thursday, April 12th, 2007
Excel.Net experienced a UPS failure on 4-11 from approximately 11:50am until 3:00pm. Additional issues affected some customers after that point until approximately 6:00pm. We have corrected the problem and apologize for the outage.
|Main server outage - Friday, March 16th, 2007
Our main server which houses our mail, web site and other services experienced problems today from about 1:45pm until about 3:45pm. During this time you would have been unable to send/receive e-mail or visit our web page. The cause of the problem was a hard drive error. We apologize for any inconvenience that this caused.
|Mail server blacklisted - Monday, February 12th, 2007
It appears that the IP address for our mail server was incorrectly put on a some mail blacklists which was causing messages going out to be rejected by other servers. Our address has been removed from these lists and outbound messages should be operating normally again. We apologize for any inconvenience this has caused.
|Wireless Outage - Saturday, November 25th, 2006
At 7:43am this morning we lost power at the Sheboygan tower which provides our main for many of our wireless customers. After discovering the problem we contacted Alliant Energy and reported the outage. We were also in the process of connecting our generator when power was restored at about 8:55am. We apologize for the outage and want to assure you we were doing everything possible to get service restored.
|Plymouth Tower Maintenance - Tuesday, August 1st, 2006
We will be performing some tower maintenance starting at approximately 12:00am on 8/2/2006. We anticipate the entire process will take approximately 30-45 minutes during which time you may lose Internet access. We apologize for any inconvenience this might cause.
|Appleton Offline - Monday, July 24th, 2006
Our Appleton office is currently experiencing problems which will affect dialup from Appleton, Green Bay and Oshkosh. The problem started approximately 7:10pm this evening. We have a technician in route as we are not able to determine the problem remotely. We believe the problem is power related and expect to have service restored shortly.
|Plymouth, New Holstein, Random Lake outage - Friday, June 30th, 2006
A phone company problem (possibly a fiber cut) has disrupted Internet service to the Plymouth, New Holstein and Random Lake areas. We're working with the phone company on this problem and hope to have it corrected soon.
Update: The phone company corrected the problem at around 1:30pm.
|DSL connection issues for some customers - Wednesday, April 26th, 2006
AT&T is currently experiencing DSL connectivity issues on their network. Excel.Net's DSL service uses AT&T's network. Some Excel.Net DSL customers are affected by this, preventing them from being able to access the Internet. AT&T is aware of the problem and is working to correct it as soon as possible.
Update: DSL problems were resolved at about 8pm Wednesday night.
|Mail server changes - Friday, February 17th, 2006
Due to increased spam/virus activity it was necessary for Excel.Net to make changes in how mail is handled on our network.
Effective immediately we have implemented blocking of port 25 for all outbound connections on dialup, wireless and DSL. The only exception to this would be full blown business class customers where this is necessary to run internal mail servers. If you are affected by this you can try using mail.excel.net for your outbound mail server or contact us for additional suggestions.
Additionally we have implemented more controls on our internal mail servers. There are now limits in place that will not allow high volumes of mail from a single client which is usually a sign of a virus or spammer. We have set the levels such that typical users will not notice any change.
If you have any questions regarding these changes please feel free to contact us by e-mail to email@example.com or giving our office a call.
|Plymouth - Milwaukee Outage - Tuesday, October 11th, 2005
At approximately 12:55am on 10/11/2005 all circuits connecting our Plymouth location to our Milwaukee site went down. This would have affected Plymouth, New Holstein, Chilton and Random Lake customers on dialup and wireless. We opened trouble tickets with SBC immediately and at about 1:45am they were able to resolve the issues and bring the circuits back online.
|Server Updates - Sunday, October 9th, 2005
We will be rebooting our servers starting at 12:15am on 10/9/2005 to apply updates which could not be applied while running. The total downtime is expected to be under an hour for all servers and services should be minimally impacted during the reboots. This is necessary to make sure our servers are as secure as possible and running the latest code.
|Chilton Wireless - Wednesday, September 21st, 2005
Our Chilton wireless tower went down today at approximately 10:00am. We have been working since that time to resolve the problem, but have not been able to find the necessary part locally and the spares that we normally stock were used in last weeks storms. We are having the parts shipped UPS red so that we get them as soon as possible and will repair once they arrive. We apologize for the inconvenience.
|Oostburg Power Outage - Wednesday, September 14th, 2005
As of approximately 12:05pm on Wednesday the Oostburg site was without power. We have contacted WE Energies and were informed that they are aware of the problems and working to get things restored. They did not have an estimated time of completion at this point.
|US Bank Power Outage - Tuesday, September 13th, 2005
At approximately 7:05pm downtown Sheboygan lost power and this affected our US Bank wireless tower. Customers connected through this tower would not be able to access the Internet. We have contacted Alliant Energy and they are working to get this restored.
|New Holstein Power Outage - Tuesday, September 13th, 2005
On 9/13/2005 at approximately 6:00pm this site lost power. We have contacted New Holstein Utilities and the power is out in that area from the storms. They are working to get this restored as quickly as possible. Once power is restored our equipment will become available right away. This will affect all New Holstein dialup and New Holstein/Chilton wireless customers.
|US Bank Power Outage - Sunday, August 14th, 2005
The US Bank building in downtown Sheboygan experienced a loss of power this morning. This started at approximately 6:45am and power was restored at 9:30am. We have not received any notification as to the cause of the power outage. This would have affected all wireless customers that are pointed to our antennas on top of the bank.
|Network Maintenance - Tuesday, August 9th, 2005
We will be performance some network maintenance in our Milwaukee facility and much of our wireless network on Wednesday, August 10th at around midnight. This maintenance may cause loss of network connectivity, making web pages and other services outside of Excel.Net come up slowly or not at all. We expect this work to be completed by 2am.
|Server Outage - Monday, June 20th, 2005
One of Excel.Net's servers experienced problems this afternoon (6/20) starting at appoximately 4:00pm. This outage would have affected people trying to send/receive e-mail or visit our web site. We have restored the server at approximately 5:10pm and things appear to be processing normally. We apologize for any inconvenience that this may have caused.
|Appleton Problem - Friday, May 6th, 2005
We are currently experiencing problems with our connection between the Appleton and Milwaukee locations. The problem started at approximately 5:50am today. This will affect dialup users that access our service with the Appleton, Green Bay and Oshkosh numbers. We are working with the provider of this connection to get the issue resolved and hope to have things back online as soon as possible.
|US Bank Power Outage - Wednesday, April 13th, 2005
The US Bank building in downtown Sheboygan is currently experiencing a loss of power. We have contacted them and they are working to get things restored, but at this point have not isolated the cause. This will affect all wireless customers that are pointed at that location. We apologize for the inconvenience and expect they will have power restored very soon.
|Downtown Plymouth Power Outage - Tuesday, March 22nd, 2005
Currently our downtown Plymouth office is without power. We have contacted Plymouth Utilities regarding the problem and have been told that there are problems on Mill Street and they are working to get the power restored. We spoke with them at approximately 1:20am on 3/22/2005 and were told it would be about 2-3 hours for the repair to be completed. Once power is restored service should be available again.
The outage would affect all Plymouth, Random Lake, New Holstein and Chilton customers with the exception of most Plymouth wireless customers.
We apologize for the inconvenience and expect that Plymouth Utilities will have service restored as quickly as possible.
|Random Lake Outage - Sunday, February 13th, 2005
At approximately 2:20am on 2/13/2005 the circuit connecting Random Lake to the rest of our network went down. After checking our hardware on both ends of the connection we have contacted Verizon to repair the circuit. We have been given an approximate restore time of 6:10am. We apologize for any invonvenience that this may have caused and expecct Verizon to have this repaired as quickly as possible.
|Random Lake Dialup Outage - Thursday, February 3rd, 2005
At approximately 8:10am today the dialup server for Random Lake appears to have stopped working. We have used our remote access equipment to reboot the device, but it is still not responding. We are in the process of getting a replacement unit setup and hope to have things restored yet this morning. We apologize for the inconvenience.
|Oostburg Power Outage - Tuesday, January 18th, 2005
Oostburg wireless access was down this evening from approximately 7:30pm until 8:10pm. WE Energies informed us this was a power problem that was initially reported at 6:15pm, so UPS maintained the entire site for approximately 75 minutes. At about 8:45pm the power problem started again and is continuing at 9:20pm. WE Energies insures us this is being worked on. they have given us an estimated repair time of 11:00pm.
|Sheboygan Wireless Outage - Tuesday, January 18th, 2005
The bandwidth manager server locked up this morning at approximately 10:30am. We immediately went to the tower to investigate the problem, but had problems accessing the area due to weather. The server was brought back online at about 11:10am. This outage affected Sheboygan, Plymouth and Oostburg wireless customers. We apologize for the inconvenience and will investigate the reason for the problem.
|Plymouth tower work - Tuesday, June 15th, 2004
Excel.Net will be performing some tower work on 6/16/2004 to the main Plymouth tower located on WIllow Road. This will of course be dependent on the weather in the area. If weather permits we will be splitting one of our most active cells which will result in additional capacity for the site. We expect that the process will result in about 15-20 minutes of outage for the people on the current antenna. We apologize for any inconvenience this causes, but the end result will be increased performance!
|New Holstein Power Outage - Wednesday, June 9th, 2004
On 6/9/2004 at approximately 7:00pm this site lost power. We have contacted New Holstein Utilities and the power is out in that area from the storms. They are working to get this restored as quickly as possible. Once power is restored our equipment will become available right away.
|Appleton Site Maintenance - Wednesday, June 9th, 2004
On 6/10/2004 at approximately 5:30am we will be performing maintenance that will affect Appleton, Oshkosh and Green Bay. We expect that the entire process will take approximately 30 minutes to complete during which time Internet access will be unavailable.
|New Holstein Power Outage - Thursday, May 13th, 2004
The site experienced problems on 5/13/2004 from approximately 2:10am to 4:40am from a power failure in the building. We are looking into the cause of this and will get it corrected to prevent future outages. We apologize for any inconvenience this may have caused.
|SBC Outage - Monday, March 29th, 2004
Starting at approximately 5:00am this morning we experienced problems affecting a number of our locations. After opening a trouble ticket with SBC we were told that the problem was on an OC48 circuit and affecting numerous customers. They restored the circuit at approximately 10:00am this morning and it appears that things are running well at this point.
|Server reboots - Wednesday, February 4th, 2004
We will be rebooting a number of our servers this on 2/5/2004 between 2am and 5am to apply some security updates that require servers to be restarted. We anticipate the entire process will take approximiately 5-10 minutes. You may not be able to access mail or the web during this time. We apologize for the short notice, but need to do this to protect our servers. Thank you for your understanding in this matter.
|Wireless problem - Monday, October 27th, 2003
On October 26th at approximately 2:30pm and again at 7:00pm we experienced some server issues that would have affeacted Sheboygan, Oostburg and some Plymouth wireless customers. The outages would were brief and we are looking into possible causes of the problem. We apologize for any inconvenience that this might have caused.
|Appleton Maintenance - Monday, October 27th, 2003
On Wednesday November 12th between 12:01am and 6:00am there will be maintenance on our lines. During this time we will experience two brief (less than 1 minute) outages as circuits are moved.
|Wireless Problems - Sunday, August 17th, 2003
The microwave link between Sheboygan and Milwaukee has been experiencing problems from approximately 9:00pm on 8/17/2003. We have trouble tickets in and have been told that the cause of this is a quick change in temperature affecting the signal. We expect that this will be cleared up very soon and apologize for any inconvenience this may have caused.
|Verizon Outage - Friday, June 27th, 2003
Starting at approximately 11:55pm on 6/26/2003 we experienced problems with our DS3 in Plymouth. This affected all dialup and some wireless people in Plymouth, Random Lake and New Holstein. The circuit has been restored as of 1:15am on the 27th and services should be fully operational. We will continue to monitor this circuit to insure the problem is resolved. We apologize for any inconvenience that this caused.
|Plymouth Maintenance - Monday, June 16th, 2003
Verizon will be performing some maintenance and upgrades on their equipment on 6/18/2003 at 6:00am. This may affect the ability to connect and may cause existing connections to be dropped. We have been told that this should be a very quick upgrade and expect to be back online by 6:30am at the latest.
|Random Lake Outage - Saturday, April 19th, 2003
Starting today at approximately 2:30pm our Random Lake site has not been available. Verizon has confirmed that there was a cable cut on their network and is working to repair the problem as quickly as possible. We apologize for any inconvenience this has caused.
|Mail/Web server problem - Tuesday, March 25th, 2003
There were problems with the mail and web server this evening from approximately 7:40pm until 9:30pm. During this time you would not have been able to view our web site, retreive mail or send mail. We were collecting all incoming mail and none of it will be lost.
|Misc Updates - Tuesday, January 28th, 2003
We will be performing a number of updates on 01/29/2003 in our Milwaukee office. These updates will begin at appoximately 1:00am and last for a couple of hours. During this time you may experience brief network outages. We will do everything possible to minimize the length and number of outages. During most of the update time the network will remain available.
|New Holstein Power Outage - Sunday, December 1st, 2002
Our New Holstein POP has been out of service since approximately 3:00pm on Sunday 12/1/2002. We have been informed that there are problems with power in that area. They are hoping to have this resolved by 10:00pm this evening at which time our service should be available again.
|Redundant Server Installation - Saturday, May 18th, 2002
We are planning to install the new server Sunday morning the 19th starting approximately 12:30am. We expect that the conversion from the old server to the new one will take approximately 30-45 minutes. In addition to this we are installing the added hard disk capacity in the backup server.
|Redundant server - Monday, May 13th, 2002
We have placed the order for the new server as mentioned in the recent e-mail. We have been told that this will ship out Wednesday overnight and be delivered to our offices Thursday. We are planning to put this into production Monday morning during the standard maintenance window. We will also be updating the backup server at that time to add enough hard disk capacity to perform disk to disk backups. These will then be written off to tape for off site storage.
|Wireless Update - Monday, April 22nd, 2002
It is necessary to make an update to our wireless customer radios. The update will begin 04-22-2002 at 11:00pm. Each radio will need to be reset which will cause an outage between 1-3 minutes per user while it resynchronizes with the main tower.
|New Holstein Dialup Server - Thursday, April 11th, 2002
At approximately 11:30am our dialup server in New Holstein experienced problems and started giving out busy signals. We are programming a new unit to replace the existing one. We expect to have this active by about 1:00pm today.
|Network Maintenance - Friday, March 22nd, 2002
We will be performing some network maintenance between 2am and 3am Friday, March 22nd. Access to the Internet during this time may come and go.
|Appleton, Green Bay, Oshkosh Maintenance - Monday, March 4th, 2002
There will be some maintenance done in thes three cities on Wednesday March 6th starting at 8:00am. This should last approximiately 10-20 minutes during which time you may get disconnected and not be able to reconnect. By about 8:30am this should be cleared up. We apologize for any inconvenience this may cause.
|Hardware Maintenance - Wednesday, February 13th, 2002
Maintenance window: Monday, February 18th, 2am - 5am. Description: We will be making some hardware changes and upgrading the software on some of our network hardware in our main Milwaukee network during the above maintenance window. At this time, you may experience short periods of Internet inaccessibility as equipment is powered off and back on.
|Router maintenance - Friday, February 1st, 2002
Monday, February 4th, 2am - 5am.
We will be performing some router maintenance and upgrading during the above maintenance window. At this time, you may experience periods of Internet inaccessibility as equipment is powered off and back on.
|System Maintenance Page Created - Tuesday, January 29th, 2002
Welcome! This page will be used to notify customers of upcoming system maintenance items. We will attempt to post items as soon as possible. Please check back. Thanks!