Excel.Net logo
Check Your E-mail Account Information What's New
Services Coverage Area Online Signup About Excel.Net Contact Us Corporate Accounts
Users Gallery Gold Pages Links Search the Web Online Support Options System Info Tools
Right Bar Image
home >> support >> faq >> web browser login

Questions
General
  What does it mean when I get error message "403 Forbidden/Access Denied"?
  What does it mean when I get error message "404 Not Found"?
  What does it mean when I get error message "503 Service Unavailable"?
  What does it mean when I get error message "Bad File Request"?
  What does it mean when I get error message "Connection Refused by Host"?
  What does it mean when I get error message "Failed DNS lookup"?
  What does it mean when I get error message "NTTP server error"?
  What does it mean when I get error message "Not Found"?
  What does it mean when I get error message "Site Unavailable"?


Microsoft Internet Explorer
  What does it mean when I get error message "Helper Application Not Found"?


Netscape
  What is the cache in Netscape for and how do I set it?
  How do I go about fixing external viewer problems with Netscape?
  Why am I having problems downloading files while I am using Netscape?
  I have a macintosh and keep getting the error "Could not Create a Socket"


Answers
General
What does it mean when I get error message "403 Forbidden/Access Denied"?
  The web site you requested requires special access permission, such as a password.
What does it mean when I get error message "404 Not Found"?
  The browser found the host computer, but did not find the specific document you requested. To resolve this, make sure you typed the correct address. The page may have been removed from the site, had the name changed, or been moved to a new location. You may also try retyping the address but leaving off the file name. For example, if you were unable to find http://www.microsoft.com/ie/sample.htm, try typing http://www.microsoft.com/ie/ to go one level up on the Web site.
What does it mean when I get error message "503 Service Unavailable"?
  The server for this Web site is too busy. To resolve this, try viewing the page again after 30 seconds ago or so.
What does it mean when I get error message "Bad File Request"?
  An online form or the HTML code for an online form has an error.
What does it mean when I get error message "Connection Refused by Host"?
  This is a version of the 403 Forbidden error. The Web site you requested requires special access permission, such as a password.
What does it mean when I get error message "Failed DNS lookup"?
  The Web site's URL couldn't be translated into a valid IP address. This error is common on commercial sites because the computers responsible for translating the IP addresses are overloaded. This can also be caused by typing the wrong address. To resolve this, retype the address, or try again later when Internet traffic might not be as busy.
What does it mean when I get error message "NTTP server error"?
  The browser could not find the Usenet newsgroup that you tried to access. To resolve this, make sure the news server address is correctly listed in the Options menu in your web browser.
What does it mean when I get error message "Not Found"?
  The page that the hyperlink points to no longer exists.
What does it mean when I get error message "Site Unavailable"?
  Either too many users are trying to access the site, the site is down for maintenance, there is "noise" on the line, or the site no longer exists. This can also be caused by typing the wrong address.


Microsoft Internet Explorer
What does it mean when I get error message "Helper Application Not Found"?
  You have attempted to download a file that needs a helper application, and Microsoft Internet Explorer cannot find it. To resolve this, click on the View menu, and then click Options. Click the File Types Tab, and make sure the correct directory and file name are entered for the helper application. If you do not have a helper application, you can save the file to disk, and then obtain the helper application.


Netscape
What is the cache in Netscape for and how do I set it?
 

The cache in Netscape is used to store previously visited pages so that they can be accessed more quickly. You can set the amount of storage which Netscape uses on the hard drive by following the instructions below:

Netscape (versions prior to 2.0)

  1. Enter the Options/Preferences menu, which should bring up a new window
  2. Select the Cache and Network settings from the drop down list at the top
  3. By default the memory cache is 600K and the disk cache is 5000K. If you would like you can decrease these sizes to save space.
  4. If you change either of the sizes or you want to clean up the space being used, press the Clear Memory Cache Now or Clear Disk Cache Now buttons. NOTE: On some machines this step may take a couple of minutes to process.

Netscape (version 2.0 and above)

  1. Enter the Options/Network Preferences menu, which should bring up a new window.
  2. Select the Cache tab from the tabs at the top of the screen.
  3. By default the memory cache is 600K and the disk cache is 5000K. If you would like you can decrease these sizes to save space.
  4. If you change either of the sizes or you want to clean up the space being used, press the Clear Memory Cache Now or Clear Disk Cache Now buttons.

NOTE: On some machines this step may take a couple of minutes to process. The instructions above should allow you to set these parameters to the values

How do I go about fixing external viewer problems with Netscape?
  This usually happens because Netscape has been configured to do something with the program and you really want to save it to your hard drive. You can check out the way that Netscape is configured and change the settings by using the following steps:
  1. If you are using version 2.0 or greater select Options/General Preferences and then select the Helpers tab. For previous versions of Netscape go into the Options/Preferences menu and select Helper Applications from the list at the top of the screen.
  2. Under the extensions column, find the type of program that you are trying to download. This is most likely 'exe' and/or 'zip' for files which you are going to download to your site.
  3. Highlight the line which contains the proper extension, then at the bottom of the screen it will tell you what it does when this type of application is selected under the Action section. Change this to either Save to Disk or Unknown: Prompt User.
  4. Press the OK button, and then go into the Options menu and select Save Options.
This should make it so that the next time you try to download a program you are prompted either with where to save the file, or what to do with the file, at which point you will most likely choose the Save to Disk option.
Why am I having problems downloading files while I am using Netscape?
  The most common problem with FTP and Netscape is that Netscape thinks that it knows what to do with your files once the have been downloaded. This is usually caused when a 'helper application' is configured for the type of file you are trying to download. To correct this type of problem follow these steps:
  1. Start Netscape Navigator
  2. Go to menu Options/Preferences (version 1.2 or lower) or to Options/General Preferences (version 2.0 and higher).
  3. Select Helper Applications from the drop down list or tabs.
  4. The window at the top of the screen shows all of the different types of programs that Netscape knows about and what to do with them. Look in the right column under extensions and find 'exe' in that column.
  5. Click with the left button on that line.
  6. At the bottom of the screen select the option which says 'Unknown: Prompt User'.
  7. Press OK.
  8. Select Options/Save Options.
  9. If the file you are trying to download has a different extension (other than 'exe'), find it in the list and repeat steps 5 and 6.
Now, whenever you attempt to download a file Netscape will bring up a screen saying that it you are attempting to download an Unknown file. You will want to select the option which says 'Save to Disk' and then select where you want to save the file.
I have a macintosh and keep getting the error "Could not Create a Socket"
 
  1. Usually it means the address is wrong.
  2. Check your settings in ConfigPPP, MacTCP, TCP/IP or PPP depending upon which ones are being used.


Services | Coverage | Signup | About | Contact Us | Corporate
Check E-Mail | Account Info | What's New | Users Gallery | Gold Pages
Links | Search | Support | System Info | Tools | Home

© 2004 Excel.Net Inc. All Rights Reserved