| The first billing always appears to be a little confusing. I have included a sample bill below and attempt to explain each of the pieces.
Account Billed Hours Unbilled Hours Web Storage
------- ------------ -------------- -----------
joeuser 10.68 0.24 $0.00
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Totals: 10.68 0.24 $0.00
This section shows the amount of time which was spent online. The unbilled hours are the amount of time used during the first day. The billed hours are the remaining time which was used during the month. If you have Web page storage, the amount charged is also shown. If you are on the unlimited plan you can usually ignore this section as the number of hours that you used are not calculated in your billing.
Hours billed over minimum ( 0)............ $18.06
This shows the amount you will be charged in excess of the plan you are on. If you are on the unlimited access plan and this is your first month, the charge in this section is for the partial month you were using the system and is calculated as #days/days in month * 20.00, or more simply it is prorated for the number of days you were using it.
Prepayment for upcoming month.............. $20.00
This is the payment for the month coming up. The service is always billed in advance so this reflects your charges for the new month.
Billing Sub-Total $38.06
Sales Tax $1.90
The billing sub-total is the combination of the two lines above added together, and the sales tax is 5% of the billing sub-total.
Current Balance ($21.00)
This should reflect your current balance with us, and if this is your first month is probably the Cash, Check, or Credit card charge which you paid when you first signed up.
This is the current balance which is owed on the account and will have the account paid through the end of the current month.
This amount was charged to your account on Jan 1, 1997.
This shows that it was charged on a credit card. If you are paying by cash/check it would have said that the amount was due in our office by the 15th of the month.
Date Amount Sales Tax BC Description
-------- ----------- ----------- -- ---------------
12-04-96 -21.00 0.00 NC MasterCard
01-01-97 -18.96 0.00 PY Master Card
OB - Opening Balance PY - Payment RF - Referral
BI - Billing NC - New Customer CR - Credit
IN - Interest
This is a summary of the transactions that have taken place on your account during the past month. The example shows that there was an initial payment of $21.00 on the account, and then another charge of $18.96 for the upcoming month.