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Questions
Billing
  How do I check how much time I have used this month?
  I just got my first billing statement and I am having a hard time understanding it - what does it mean?
  How do I change my account over so that it gets charged to my credit card?


Miscellaneous
  Are there any specific books you recommend I purchase?
  How do I display an ad on Excel.Net's home page?
  How do I get linked to either the Gold or Users Pages?


Answers
Billing
How do I check how much time I have used this month?
  You can check the amount of time that you have used by going to the Excel.Net home page (http://www.excel.net/) and then going into the "Account Info" section. In there you will find a link called "Time Used". When you click on that link you will see how many hours that you have used been logged in that month. You need to be logged into the website for this utility to work. You can log in from any page by clicking the "Login" link that appears in the upper right portion of any page. This report is generated daily, and will not reflect any usage you may have had the day that you check this information.
I just got my first billing statement and I am having a hard time understanding it - what does it mean?
  The first billing always appears to be a little confusing. I have included a sample bill below and attempt to explain each of the pieces.
                         BILLING STATEMENT

Account    Billed Hours    Unbilled Hours    Web Storage
-------    ------------    --------------    -----------
joeuser           10.68            0.24            $0.00
            ============    ============        =========
Totals:           10.68            0.24            $0.00
				
This section shows the amount of time which was spent online. The unbilled hours are the amount of time used during the first day. The billed hours are the remaining time which was used during the month. If you have Web page storage, the amount charged is also shown. If you are on the unlimited plan you can usually ignore this section as the number of hours that you used are not calculated in your billing.
Hours billed over minimum (  0)............     $18.06
				
This shows the amount you will be charged in excess of the plan you are on. If you are on the unlimited access plan and this is your first month, the charge in this section is for the partial month you were using the system and is calculated as #days/days in month * 20.00, or more simply it is prorated for the number of days you were using it.
Prepayment for upcoming month..............     $20.00
				
This is the payment for the month coming up. The service is always billed in advance so this reflects your charges for the new month.
                                           ===========
                          Billing Sub-Total     $38.06

                                  Sales Tax      $1.90
				
The billing sub-total is the combination of the two lines above added together, and the sales tax is 5% of the billing sub-total.
                            Current Balance   ($21.00)
                                           ===========
				
This should reflect your current balance with us, and if this is your first month is probably the Cash, Check, or Credit card charge which you paid when you first signed up.
                                 TOTAL BILL     $18.96
				
This is the current balance which is owed on the account and will have the account paid through the end of the current month.
This amount was charged to your account on Jan 1, 1997.
				
This shows that it was charged on a credit card. If you are paying by cash/check it would have said that the amount was due in our office by the 15th of the month.
Transaction Summary:

Date           Amount    Sales Tax  BC  Description
--------  -----------  -----------  --  ---------------
12-04-96       -21.00         0.00  NC  MasterCard
01-01-97       -18.96         0.00  PY  Master Card

Billing Codes(BC):
OB - Opening Balance   PY - Payment       RF - Referral
BI - Billing           NC - New Customer  CR - Credit
IN - Interest
				
This is a summary of the transactions that have taken place on your account during the past month. The example shows that there was an initial payment of $21.00 on the account, and then another charge of $18.96 for the upcoming month.
How do I change my account over so that it gets charged to my credit card?
  In order to change the account over to credit card we would need some information from you. You can either call the office (920-452-0455) and give us the information over the phone, or if you feel comfortable with it, you can e-mail the information to us at admin@excel.net. The information that we will need is:
  • Type of card (Mastercard, Visa or Discover)
  • Credit card number
  • Expiration date
  • Your name as it appears on the card


Miscellaneous
Are there any specific books you recommend I purchase?
  We usually suggest that you purchase a book on the Internet. There are many available and at all different levels of understanding. If your level is a beginner I would suggest the book "Internet for Dummies" as it contains good explanations about a lot of aspects of the Net and is written in a clear and easy to read manner. If you are looking for a more complete reference then I would suggest "Internet Unleashed". However, it is probably best if you page through some of the books as each person has different tastes.
How do I display an ad on Excel.Net's home page?
  You can learn more about Excel.Net's Business Spotlight at out Business Spotlight information page.
How do I get linked to either the Gold or Users Pages?
  We have an easy form to fill out located at the Excel.Net links submission page.


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