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This is Excel.Net's Frequently Asked Questions Page. If you are having problems with your Internet account, please refer to this page for solutions to your questions. You can also submit questions for this page if your answer cannot be found. Click on the section that your problem fits into to find a list of possible solutions:
Dial Up
If you are having problems dialing in to Excel.Net or are having problems holding a connection, this is the page where you should start looking for solutions. This page would also be a good start at finding out what your error messages mean when you are having dial-up problems

Web Browser
Did you ever wonder what Error 404 means when you are trying to find a web page? Do you have problems downloading files when you are using your web browser? These are the types of questions we focus on on this page, along with other web browser-related questions.

E-Mail
If you are trying to set up a second e-mail account or just having problems with e-mail in general, try looking up your question on this page. You will also find out how to configure different e-mail clients if you are unhappy with your current e-mail program.

Internet Relay Chat
This page is still quite small, so feel free to send any IRC questions to us. If you are having problems setting up your IRC program, this would be the place to start.

Miscellaneous
This page consists of basic Internet questions that can't be categorized above. If you are having problems specific to your Operating System or just general Internet-related computer problems, you may want to take a peek at this page.

Excel.Net Specifics
This page was designed for questions specifically related to your service with Excel.Net. If you are having problems understanding your Billing Statement, or would like to find out your current on-line time, try this useful page.

Submit A Question
Are you not finding the answer you are looking for? Submit a question to Excel.Net and a technical support specialist will review it and we will do our best to get you the answer you are looking for. If the question seems appropriate enough, we may even include it in the Excel.Net FAQ section!

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