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Questions
General
What is wireless Internet?
Is wireless Internet similar to cable or fiber Internet?
Is wireless Internet similar to satellite Internet?
Is wireless Internet similar to mobile hostpots?
Where is this service available?
Do I need a phone line?
Will weather affect the service?
This sounds too good; what am I missing?

 
5G
What does 5G mean?
What improvements will I see from 5G service?
What's the difference between 5G and my phone's 3.5/4G?
Why do I need to have an upgrade done to get 5G service?
Why do I need to sign a contract to get 5G service?
What's the 5G equipment rental cost?
What other charges are associated with the 5G service?
How long does the upgrade take?
Do I need the cable replaced?
Will I need to pay non-standard installation fees again?

 
Installation
What does an installation consist of?
How long does an installation take?
Sounds great; how do I get setup?
What do I need for this service?
What if I am renting or leasing?

 
Operation/Usage
I play online games; will this work?
Will Netflix, Hulu, or other television services work?
How do I connect?

 
Billing
I am a current subscriber on the annual plan; how will this work?
What if I move?
Are there annual plans for wireless Internet?

 
Answers
General
What is wireless Internet?
Wireless Internet provides customers with a high-speed connection to the Internet. This high-speed connection operates by communicating via microwave radio signals through the air from your building to one of our tower locations.
Is wireless Internet similar to cable or fiber Internet?
Wireless Internet is similar in the fact that it will provide you with a high-speed connection to the Internet. However, unlike cable or fiber, no "bundle" package is required, forcing you to spend more money to pay for services you don't want or don't need. Since wireless internet uses radio waves to connect your location to the Internet, there's also no need to wait for cable or telephone companies to run wires to make the service available in your area.
Is wireless Internet similar to satellite Internet?
Wireless Internet is similar in the fact that both services are generally available in rural areas due to the lack of reliance on cables to be put in the ground to provide service. However, Excel.Net's wireless internet is generally much faster than satellite Internet as well as provides far more generous caps - no more worrying that a Windows update will download 'too much data' and cut you down to dialup speeds. In addition, due to the shorter distance between you and your service (a tower 10 miles away as opposed to a satellite 22,000 miles away) the communications latency is far less, allowing games, remote desktops, and other latency sensitive Internet applications to be used.
Is wireless Internet similar to mobile hotspots?
Wireless Internet is similar in the fact that both services are generally available in rural areas due to the lack of reliance on cables to be put in the ground to provide service. However, since Excel.Net's wireless internet is designed to be a Internet connection, not a telephone connection, it provides faster speed as well as sufficient usage caps to be a primary Internet connection. One difference is that Excel.Net wireless internet only works at a single location instead of being able to roam like a mobile hotspot.
Where is this service available?
Excel.Net Wireless internet is available throughout Sheboygan county, as well as portions of Calumet, Manitowoc, Fond du Lac, and Ozaukee counties. Click here to view our coverage map.
Do I need a phone line?
No, Excel.Net Wireless Internet is self-contained and does not rely on any other utilities. You will not need a phone line at all for this service.
Will weather affect the service?
Unlike satellite reception, Excel.Net Wireless is only receiving a signal from a tower at most a dozen miles away. Since it is not aiming through a large expanse of atmosphere, minor reductions in signal strength caused by rain and storms will not degrade the signal enough to disrupt service.
This sounds too good; what am I missing?
The biggest limitation is that it does require line-of-sight between your location and one of our towers. Trees, hills, and buildings can all adversely affect the radio signal. When installing the service, Excel.Net will perform a site survey to determine if signal is available. If so, our professional installation team will set up your service. If service is unavailable due to obstructions, there will be no charge for the installation attempt. Our installers will also give you pointers on what would be required to receive service and what your options are to get online through us. Common resolutions include an antenna mounted higher than normal, mounting elsewhere on your property to sight around obstructions, or trimming or cutting down trees blocking line of sight.

 
Installation
What does 5G mean?
5G stands for 5th Generation, as this service uses hardware based on the 5th generation of wireless networking protocols.
What improvements will I see from 5G service?
You will notice better performance for streaming media, such as video, television, and movies, as well as faster downloads of programs and music.
What's the difference between 5G and my phone's 3.5/4G?
Excel.Net's 5G Wireless is much faster than a cell phone's connection. It also provides much larger bandwidth service caps instead of the small service caps that are easy to exceed common to cell data plans. It's intended to be an Internet connection to a single site, very similar to cable or fiber Internet service. However, as it uses a fixed antenna, it can only provide service to a single location, instead of being able to roam around to multiple areas like a cell phone connection does.
Why do I need to have an upgrade done to get 5G service?
Because our 5G service uses newer hardware than our NextGen service does, we need to replace the Wireless Internet radio equipment at your location in order to get the faster speeds.
Why do I need to sign a contract to get 5G service?
Since we need to come out to your location to upgrade the service, we do have labor and material costs involved with putting in the 5G service. Because of that, we do charge our normal installation rates in order to get the 5G service. With a three year service contract, there is no installation fee, and that's the length we recommend. However, we do have options for a residential 2 year contract ($79.95 install) and residential 1 year contract ($159.95 install) as well.
What's the 5G equipment rental cost?
With our 5G service rates, we no longer charge a separate rental fee. Instead, the equipment rental cost is part of the cost for the service itself.
What other charges are associated with the 5G service?
Other than sales tax, there are none! There are no hidden fees whatsoever associated with Excel.Net 5G Wireless Internet.
How long does the upgrade take?
Generally, the upgrade installation takes about an hour.
Do I need the cable replaced?
If you have our NextGen service installed, our new service uses cat5 cabling, just like the NextGen service does. We are usually able to reuse the cabling as part of the upgrade. When upgrading from our Standard Wireless, new cabling is required in most situations. Of course, 50' will be included as part of the install if necessary.
Will I need to pay non-standard installation fees again?
Generally, no. We will reuse existing cabling and mounts if possible. However, we're unable to give absolute specifics regarding non-standard installation fees until our installers have surveyed your location, done as part of the installation attempt.

 
Installation
What does an installation consist of?
A standard install is a receiver antenna mounted up to 10' above the highest elevation. When possible, Excel.Net may mount lower to hide the antenna from view.
How long does the installation take?
Generally, an installation will take about two hours. This includes the survey procedure, working with you to find an acceptable place to locate the antenna, installing the wiring connecting the antenna and your computer and router, activating the service and demonstrating its use.
Sounds great; how do I get setup?
Getting setup for wireless access is fairly simple. Just complete our online form and we will have our scheduler contact you and setup an install time. Our installation team will them come out to your location and take the necessary steps to get things up and running. This includes a site survey/signal test and if all goes well installation of your new service. Get connected at lightning speeds today!
What do I need for this service?
Any computer with an Ethernet connection will be able to get online with Excel.Net Wireless Internet. To connect multiple computers or devices to the Internet, or if you want to receive an Internet connection wirelessly within your house, you will need a wireless router as well. The rest of the required hardware is provided as part of the installation. Our installers will hook these items up for you and configure your computer for access. If additional items are needed for your installation, our installers will discuss this with you before starting.
What if I am renting or leasing?
If you are renting or leasing your location, you will need to get permission from the building owner prior to us performing the installation. We have a very short form that can be downloaded and printed for this. You will need Adobe Acrobat Reader to view and print this form. If you do not have Adobe Acrobat Reader it can be downloaded here.

 
Operation/Usage
I play online games; will this work?
Wireless access is GREAT for online gaming. You'll have enough bandwidth available to download game updates in the blink of an eye, and latency to the internet is measured in the tens of milliseconds.
Will Netflix, Hulu, or other television services work?
Excel.Net's 5G wireless service is designed expressly to support Internet video services. Excel.Net recommends the Family plan to support high-definition (HD) video streaming. However, the Basic plan is sufficient for light and standard-definition (SD) usage.
How do I connect?
Excel.Net Wireless is an always-on connection, which means you are always connected to the Internet.

 
Billing
I am a current dialup subscriber on the annual plan; how will this work?
If you decide that you want to convert your account to the wireless service we will prorate the amount of time that you have used on the annual plan. This will be at a rate of $15.00/month. Any remaining credit will be applied towards the new wireless service.
What if I move?
You will need to inform us if you are moving from your location. We will need to schedule a time to disconnect the service from the current location. If you are staying in our area we need to also schedule a time to connect the service at your new location. There will be a new installation fee to hookup service at the new location. If you disconnect service prior to the initial term you will be charged an early termination fee as stated in the operating agreement. However, this fee is waived if the service is disconnected at the old location and successfully installed at the new location.
Are there annual plans for wireless Internet?
At this point we are not offering any annual plans for wireless service. The reasoning was that a single payment would be too large for most people and that it is more affordable on a monthly basis.


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