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Tuesday, November 26th, 2013
Excel.Net office will be closed Thursday, November 28th for Thanksgiving. We thank all of our customers for their support and wish you a wonderful holiday.
Thursday, August 29th, 2013
Excel.Net office will be closed Monday, August 2nd for the Labor Day holiday. We wish you and your family a safe and enjoyable holiday. Our offices will reopen Tuesday, August 3rd at 8:00am.
Tuesday, July 2nd, 2013
Excel.Net office will be closed Thursday, July 4th for Independence day. We wish you and your family a safe and happy holiday.
Friday, May 24th, 2013
Excel.Net office will be closed Monday, May 27th for the Memorial Day holiday. We would like to thank all of the women and men that have served or are serving in our military! We will resume normal office hours on Tuesday, May 28th.
Friday, March 29th, 2013
Excel.Net offices will be closed Sunday, March 31st for the Easter holiday. Offices will reopen Monday at 8:00am. Have a blessed holiday!
Friday, December 21st, 2012
Excel.Net office will be closed Monday, December 24th and Tuesday, December 25th for the Christmas holiday. We would like to wish you and your family a Merry Christmas!
Wednesday, November 21st, 2012
Excel.Net office will be closed Thursday, November 22nd for Thanksgiving. We thank all of our customers for their support and wish you a wonderful holiday.
Sunday, September 2nd, 2012
Excel.Net offices will be closed Monday, September 3rd for Labor day. Have a safe and enjoyable holiday!
Tuesday, July 3rd, 2012
Excel.Net offices will be closed Wednesday, July 4th in celebration of Independence Day. Hope you have a wonderful time with friends and family!
Friday, May 25th, 2012
Excel.Net offices will be closed Monday, May 28th for Memorial Day. We would like to thank all of the women and men that have served or are serving in our military!
Friday, April 6th, 2012
Excel.Net offices will be closed Sunday, April 8th for the Easter holiday. Office hours will resume Monday, April 9th at 8:00am. Have a blessed Easter!
Sunday, February 19th, 2012
On March 1st Excel.Net will be implementing a new billing and customer support system. Please check your e-mail for all of the details. If you did not receive this message in your e-mail please contact support@excel.net and we will be happy to go over the changes. There are changes to the operating agreement based on this, so please take a look!
Wednesday, November 23rd, 2011
Excel.Net offices will be closed Thursday, November 24th for Thanksgiving. We will reopen at 8:00am on Friday. We wish you and your families a hapy holiday!
Friday, September 2nd, 2011
Excel.Net and Excellent Computers will be closed on Monday, September 5th for the Labor Day holiday. We wish you and your family an enjoyable weekend!
Thursday, June 30th, 2011
Excel.Net offices will be closed Monday, July 4th for the Independence Day holiday. The office will reopen Tuesday at our regular time. We wish you and your family a safe and happy holiday!
Friday, May 27th, 2011
Excel.Net offices will be closed Monday, May 30th for the Memorial Day holiday. We thank all of those past and present who have served. Have a great holiday!
Friday, February 4th, 2011
Excel.Net offices will close at 3pm Sunday 2/6 so that all employees can enjoy the Super Bowl. GO PACKERS!!!
Wednesday, December 22nd, 2010
Excel.Net offices will be closed Friday, December 24th and Saturday December 25th for Christmas. We will also be closed the following Saturday, January 1st for New Years. We wish you and your family a Merry Christmas and Happy New Year!
Wednesday, November 24th, 2010
Excel.Net offices will be closed on Thursday, November 25th for the Thanksgiving day holiday. We will be open on Friday at 8:00am. Have a thankful holiday!
Wednesday, September 1st, 2010
Excel.Net offices will be closed Monday, September 7th for the Labor Day holiday. We wish you and your family a safe and enjoyable holiday!
Friday, July 2nd, 2010
Excel.Net offices will be closed Sunday, July th for the Indepence Day holiday. We wish you and your family a safe and happy holiday!
Friday, May 28th, 2010
Excel.Net offices will be closed Monday, May 31st for the Memorial Day holiday. We wish you a safe and happy holiday
Friday, April 2nd, 2010
Excel.Net phone support and offices will be closed Sunday April 4th for Easter.
Thursday, December 31st, 2009
Excel.Net offices will be closing at 5:00pm on Thursday, December 31st and all day Friday, January 1st for New Years. We wish you and your family a safe and happy holiday!
Monday, December 21st, 2009
Excellent Computers, a sales and service store is now open. Located in the same building as Excel.Net at 2103 Indiana Avenue, Sheobygan we offer a full range of items and services for all your computing needs.
Wednesday, November 25th, 2009
Excel.Net offices will be closed Thursday, November 26th for the Thanksgiving holiday. Have a happy Thanksgiving!
Friday, September 4th, 2009
Excel.Net offices will be closed Monday, September 7th for the Labor Day holiday. Have a safe and happy holiday!
Thursday, July 2nd, 2009
Excel.Net offices will be closed Saturday July 4th and Sunday July 5th for Independence day. Have a safe and happy holiday!
Saturday, May 23rd, 2009
Excel.Net offices will be closed Monday, May 25th for Memorial Day. Have a safe and happy Memorial Day!
Friday, April 10th, 2009
Excel.Net offices will be closed Sunday, April 12th for Easter. Enjoy the blessed holiday!
Tuesday, March 31st, 2009
Excel.Net's Next Gen wireless Internet service has been expanded with new towers in the Waldo and Random Lake areas. Please visit the wireless section of our web site for additional details and a map showing the areas where coverage is provided!
Tuesday, December 23rd, 2008
Excel.Net offices will be closed Wednesday 12/24 and Thursday 12/25 for Christmas. We will also close at 5pm 12/31 and all day 1/1 for New Years. Have a Merry Christmas and Happy New Year!
Sunday, December 21st, 2008
Excel.Net offices will be closed on 12/21/2008 starting at 3:00pm due to the winter storm we were experiencing. We are anticipating that we will be open tomorrow at 8:00am for our regular office hours. We apologize for any inconvenience that this might have caused.
Friday, December 19th, 2008
Excel.Net offices closed on 12/19/2008 due to the winter storm we were experiencing. We are anticipating that we will be open tomorrow at 12:00pm for our regular office hours. We apologize for any inconvenience that this might have caused.
Wednesday, November 26th, 2008
Excel.Net offices will be closed on Thursday, November 27th for Thanksgiving. We will reopen on Friday at 8:00am. Have a happy Thanksgiving!
Tuesday, October 28th, 2008
Newsletter #35 sent out
Monday, September 29th, 2008
Excel.Net will be performing maintenance to our wireless network Tuesday 9/30 from 1am - 4:30am. Some outages will occur during that time.
Friday, August 29th, 2008
Excel.Net offices will be closed Monday, September 1st for Labor Day. We will resume operations Tuesday. Have a safe and happy holiday!
Thursday, July 3rd, 2008
Excel.Net offices will be closed Friday, July 4th and Saturday, July 5th for the Independence Day holiday. Have a safe and happy holiday!
Friday, May 23rd, 2008
Excel.Net offices will be closed Monday, May 26th for Memorial Day. We will resume operations Tuesday. Have a safe and happy holiday!
Monday, March 24th, 2008
Our phone circuit needs to have emergency repairs done this evening and we will be without phones from approximately 6:30pm - 9:30pm on March 24th. We apologize for the inconvenience.
Friday, March 21st, 2008
Excel.Net offices will be closed Sunday, March 23rd for Easter. We will reopen at regular office hours of 8:00am Monday morning.
Sunday, January 20th, 2008
Excel.Net offices will be closing at 5:00pm for the Packer game on 1/20/2008.
Friday, December 21st, 2007
Merry Chistmas! Excel.Net offices will be closed 12/24 and 12/25 for the Christmas holiday. We will also be closed 12/31 at 5pm and 1/1 for New Years. Have a safe and happy holiday!
Tuesday, November 20th, 2007
Excel.Net offices will be closed Thursday, November 22nd for Thanksgiving. We will resume operations Friday. Have a happy holiday!
Thursday, August 30th, 2007
Excel.Net offices will be closed September 3rd for Labor Day. We wish you a safe and happy holiday!
Monday, August 27th, 2007
Newsletter #33 has been sent out. Check your e-mail for all of the details including our new VIRUS FILTERING!
Saturday, August 25th, 2007
Excel.Net offices will be closing early (4:30pm) on 8/26 so all employees can attend the company picnic. Thank you for your understanding.
Tuesday, July 3rd, 2007
Excel.Net offices will be closed July 4th for Independence day. Have a safe and happy holiday!
Thursday, May 24th, 2007
Excel.Net offices will be closed Monday, May 28th for Memorial Day. We will resume operations Tuesday. Have a safe and happy holiday!
Monday, February 12th, 2007
It appears that the IP address for our mail server was incorrectly put on a some mail blacklists which was causing messages going out to be rejected by other servers. Our address has been removed from these lists and outbound messages should be operating normally again. We apologize for any inconvenience this has caused.
Friday, December 22nd, 2006
Excel.Net offices will be closed Sunday 12/24 and Monday 12/24 for Christmas. Our offices will also be closed 1/1 for New Years. We would like to wish everybody a merry Christmas and happy New Year!
Tuesday, November 21st, 2006
Excel.Net offices will be closed Thursday, November 23rd for Thanksgiving. We will resume operations Friday. Have a happy holiday!
Friday, September 15th, 2006
Excel.Net offices will be closed 9/16 at 4:00pm for our company picnic. Regular office hours will resume Sunday.
Thursday, August 31st, 2006
Excel.Net offices will be closed September 4th for Labor Day. We wish you a safe and happy holiday!
Monday, July 17th, 2006
Power is currently out at the Excel.Net office, causing our phone system to be offline. The utility company expects to have the power restored in a couple of hours.
Friday, June 30th, 2006
Excel.Net offices will be closed July 3rd and July 4th for the holiday. Have a safe and happy holiday!
Friday, May 26th, 2006
Excel.Net offices will be closed Monday May 26th for Memorial Day. Have a safe and happy holiday!
Saturday, April 15th, 2006
Excel.Net offices will be closed Sunday, April 16th for Easter. Have a great holiday!
Tuesday, March 14th, 2006
Excel.Net currently has two part time openings available which we are looking to fill. Please click here for additional details.
Thursday, February 16th, 2006
Excel.Net offices will be closing at noon today due to the weather.
Thursday, December 22nd, 2005
Excel.Net offices will be closed 12/24 - 12/26 for Chistmas and 1/1 for New Years. We wish all of you a safe and happy holiday season.
Wednesday, November 23rd, 2005
Excel.Net offices will be closed Thursday, November 25th for Thanksgiving. We will resume operations Friday. Have a happy holiday!
Thursday, October 20th, 2005
Excel.Net's New Holstein dial-up service is currently experiencing problems with it's dial-up lines. This problems causes connections to be disconnected after a few minutes or busy signals. The phone company handling these lines has been informed and says the problem should be resolved by tomorrow morning.
Friday, September 2nd, 2005
Excel.Net offices will be closed Monday, September 5th for Labor Day. We will resume operations Tuesday. Have a safe and happy holiday!
Friday, July 1st, 2005
Excel.Net offices will be closed on Monday July 4th for Independence day. The office will be open Tuesday July 5th at 8:00am. Have a safe and happy holiday!
Wednesday, June 22nd, 2005
The Verizon fiber cut has been repaired and service restored to Plymouth, New Holstein and Random Lake
Wednesday, June 22nd, 2005
A fiber cut affecting Verizon phone and data service has cut off Plymouth, New Holstein and Random Lake from the rest of the world. Excel.Net's dial-up, wireless and dedicated service in those areas are currently offline. Verizon is working to repair the damaged lines, however no estimate was given as to when service would be restored.
Friday, May 27th, 2005
Excel.Net offices will be closed Monday, May 30th for Memorial Day. We will resume operations Tuesday. Have a safe and happy holiday!
Monday, May 23rd, 2005
Newsletter #32 has been released.
Friday, March 25th, 2005
Excel.Net offices will be closed on Sunday the 27th to celebrate Easter. Offices will reopen Monday morning at 8:00am.
Monday, February 21st, 2005
A link feeding the Appleton, Green Bay and Oshkosh dial-up servers was down for awhile, from about 6:10 to 10pm, tonight. It has been fixed. We apologize for the inconvenience.
Monday, February 14th, 2005
Our wireless tower near 67 & S in Plymouth experienced power problems tonight, causing wireless customers served by that tower to be without Internet access. We apologize for the inconvenience.
Thursday, February 3rd, 2005
Random Lake Dial-up was unavailable this morning and part of the afternnon. Service has been restored.
Thursday, December 23rd, 2004
Excel.Net offices will be closed 12/24 and 12/25 for Christmas. We will also be closed 12/31 at 5pm and 1/1 for New Years. We wish you and your family a happy holiday!
Wednesday, November 24th, 2004
Excel.Net Offices will be closed November 25th for Thanksgiving. We will open on Friday the 26th at 8:00am. Excel.Net is also planning a server upgrade November 28th, see e-mail message for additional details. HAPPY THANKSGIVING!
Wednesday, August 25th, 2004
Newsletter #34 has been sent out. Check your e-mail for details.
Friday, July 2nd, 2004
Excel.Net offices will be closed July 4th and 5th for the holiday. Have a safe and happy time!
Tuesday, June 1st, 2004
We will be performing some system maintenance 6/2/2004 between 2:00am - 5:00am. Please see e-mail for additional details
Friday, May 28th, 2004
Excel.Net offices will be closed Monday, May 31st for Memorial Day. We will reopen on Tuesday. Have a safe and happy holiday!
Friday, April 9th, 2004
Excel.Net offices will be closed on Sunday the 11th to celebrate Easter. Offices will reopen Monday morning at 8:00am.
Monday, March 29th, 2004
SBC experienced significant line outages this morning from approximately 5:00am - 10:00am which caused Internet access problems for a number of our locations. These problems should be resolved at this point and we apologize for the inconvenience.
Tuesday, December 23rd, 2003
Excel.Net offices will be closed 12/24 and 12/25 for Christmas. We will also be closed 12/31 at 5pm and 1/1 for New Years. We wish you and your family a happy holiday!
Wednesday, November 26th, 2003
Excel.Net offices will be closed on Thursday for Thanksgiving. We wish you and your family a happy holiday!
Sunday, November 2nd, 2003
E-mail/Web server problem 11/2/2003 9:00am-11:00am
Wednesday, July 2nd, 2003
Excel.Net offices will be closed July 4th for the holiday. We wish all of you a safe and happy Independence day!
Saturday, April 19th, 2003
Excel.Net offices will be closed Sunday for Easter. We wish you and your family a happy holiday.
Wednesday, January 8th, 2003
Plymouth dialup access will be unavailable 01/09/2003 from 4am-7am while we move equipment. See e-mail bulletin for details
Monday, December 23rd, 2002
Holiday Schedule - We will be closed the 24th and 25th for Christmas. We will close at 5:00pm on the 31st and all day Jan 1st for New Years. We wish everbody a safe and happy holiday!
Sunday, December 1st, 2002
Our New Holstein POP has been out of service since approximately 3:00pm on Sunday 12/1/2002. We have been informed that there are problems with power in that area. They are hoping to have this resolved by 10:00pm this evening at which time our service should be available again.
Tuesday, November 26th, 2002
Excel.Net offices will be closed 11/28/2002 for Thanksgiving. We will be open Friday. Have a nice Thanksgiving!
Thursday, August 29th, 2002
Newsletter #31 has been mailed out.
Wednesday, August 21st, 2002
The storms this evening have caused power outages in downtown Plymouth. Once UPS power was used up the servers shut down. This would have the effect of generating busy signals for people dialing into Plymouth. New Holstein and Random Lake customers would have been connected, but password would not have verified as these cities are routed through Plymouth. As of 9:15pm power has not been restored, but Plymouth Utilities has told us it is being worked on.
Tuesday, July 2nd, 2002
The Excel.Net office will be closed on Thursday, July 4th for Independence Day. We will resume normal business hours on Friday. Have a safe and happy Fourth!
Friday, May 24th, 2002
The Excel.Net office will be closed on Monday, May 27th for Memorial Day. We will resume normal business hours on Tuesday. Happy Memorial Day!
Monday, May 13th, 2002
Excel.Nets mail and web server has been back online since Sunday morning. We have sent a message out to all of our customers regarding this and it should be in your mailbox. We apologize for this and will take the necessary steps to minimize or eliminate this in the future.
Monday, April 8th, 2002
On Monday April 8th our primary server experienced problems which lasted until about 1:30pm. The problems should be resolved at this point.
Friday, March 29th, 2002
The Excel.Net office will be closed on Sunday, March 31st for Easter. Happy Easter!
Tuesday, January 29th, 2002
Newsletter #30 has been mailed out.
Monday, January 21st, 2002
Excel.Net will be upgrading their main server 1-22-2002 starting at 12:30am. See e-mail bulletin for additional details.
Wednesday, November 21st, 2001
The Excel.Net offices will be closed on Thursday, November 22nd for the Thanksgiving Holiday. Happy Thanksgiving!
Wednesday, October 10th, 2001
Excel.Net is pleased and excited to announce our new high-speed wireless Internet service! This service will allow you the ability to surf the net at blazing speeds, gain the edge for online gaming and send pictures of your grand-kids, all like you have never experienced with your modem connection. Visit out Wireless Internet web page to learn more!
Tuesday, August 28th, 2001
Newsletter #29 was sent out.
Tuesday, July 24th, 2001
Excel.Net will be moving their offices on July 27th. Our offices will be closed for support and stop-in payments at this time. Internet access will not be effected by this move. For more information, please check your e-mail.
Thursday, July 12th, 2001
Excel.Net is proud to announce that email spam filtering is now available! You now have a tool to block unwanted spam messages before they reach your inbox. Check your e-mail for more details, and visit the Spam Filter page on the Excel.Net website.
Thursday, June 28th, 2001
Excel.Net will be upgrading its primary server on Monday, July 2nd at 2:00am. We anticipate the upgrade will take about 1 1/2 hours (3 hours max).

Our offices will be closed July 4th for the holiday. You will of course be able to access the Internet.

We will be moving our offices near the end of July, and our current office space will be available for lease at that point. If you are interested in this please call 208-5960 and leave a message if we are not around or send e-mail to lease@excel.net.

Please check your e-mail for complete details on these news items.
Thursday, June 21st, 2001
Newsletter #28 was sent out.
Tuesday, March 20th, 2001
The move to our new Appleton facility has been completed and all lines are operational. The servers in that area were unavailable from approximately 10:00am - 10:50am this morning. Thank you for your understanding during this transition.
Thursday, February 15th, 2001
We have added an additional 24 dialup lines to our Plymouth location bringing the total to 264! We are constantly monitoring all cities and will add additional capacity as needed.
Thursday, February 1st, 2001
We will be performing some system maintenance and upgrades on 02/02 starting at approximately 2:00am. We anticipate the changes to take approximately one hour to complete. See your e-mail for additional details.
Tuesday, December 12th, 2000
Additional lines have been added to our Random Lake site. We have seen a large influx of customers recently in that area and feel this will insure that there are enough lines available. We will continue monitoring all sites and add lines as needed.
Tuesday, December 5th, 2000
Additional lines have been added to our New Holstein site as well as an upgrade to the main router. Both of these should help to insure the best speed and no busy signals. We also have additional lines on order for the Random Lake area due to the recent growth we have seen. We do not have firm installation dates yet for this but will post once lines have been added.
Monday, October 16th, 2000
Excel.Net will be offering customers the option to pay for internet service on an annual basis. This is only available on the unmetered plan at the rate of $180.00/year. This is a 25% discount off of the existing rates! For additional information on this and details on how to get going please contact admin@excel.net.
Friday, September 8th, 2000
Connections between GTE and Ameritech seem to be having problems. We are not able to make any calls into GTE areas from Sheboygan. This is affecting people trying to access the Internet from Plymouth, Random Lake and New Holstein. This problem started about 11:15am today. We received additional information as of 3:30pm that the cause is a fiber cut which affects a number of the interconnections between the two phone companies. Ameritech is supposed to be working on it, but there is no estimate for how long it will take.
Saturday, September 2nd, 2000
The storms throughout the evening seem to have caused problems for our customers dialing into the Random Lake and New Holstein sites. Random Lake was hit hardest and was still experiencing problems at 9:00am. We are on our way out there to investigate and expect it will be restored soon.
Thursday, August 31st, 2000
Excel.Net offices will be closed Monday September 4th for Labor day. We wish you a safe and enjoyable holiday!

It is FOOTBALL time again. If you would like to test your prognostication skills against others visit our new Pickem site at:
      http://www.excel.net/games/nflpickem/
Friday, April 28th, 2000
** AMERITECH UPDATE **
At 11:30am today we will be making the first change to our servers with Ameritech. Our only options were today or sometime next week and we felt that it was necessary to select today so that we can make progress on the problem. We were told that the entire outage should last between 15-30 minutes, during which time any people dialing into the locations served by our Milwaukee site will not be able to connect. We will update everybody as to the results of this first step.
Monday, April 17th, 2000
We have added an additional 24 lines to the Plymouth location bringing the total number of lines in that area to 240! We constantly monitor our line usage and will order lines for cities as the demand dictates.
Sunday, April 2nd, 2000
From approximately 5:15pm - 8:30pm we experienced a complete outage that would not have allowed customers to get connected. There was a planned power outage in our Milwaukee location. It was scheduled from 6am-6pm, so we cutover to generator power at 5:30am. This worked fine and we should not have experienced any outage, however Ameritech did not backup their equipment with generators and once their battery backup power ran out out connections were all dropped.
Thursday, March 23rd, 2000
If you're an Excel.Net customer and you've experienced trouble dialing in today, please check your email as we've sent out a notice explaining the situation. Thank you.
Tuesday, March 21st, 2000
Newsletter #27 was sent out.
Monday, February 28th, 2000
Ameritech appears to be having telephone line problems. A number of our customers have reported that when they dial into the Newburg, Jackson or Sheboygan numbers that they receive a message "Your call cannot be completed as dialed". This does not appear to be affecting all customers though as some are getting connected. We have found that if you dial 803-6260 in Sheboygan you will get through. We have trouble tickets in and hope to get the problem resolved shortly.
Wednesday, February 16th, 2000
Our upstream provider has informed us that on Thursday, February 17th they will be performing some network upgrades that will affect us. They will be starting these updates at 4:00am and expect the entire operation to take approximately 90 minutes. The do not anticipate all areas being affected for the entire period and will do their best to minimize the downtime we experience. During that time you may have some connectivity problems reaching sites outside of our network, but should still be able to access our server and get connected.
Monday, February 7th, 2000
We have added an additional twenty four lines to our Sheboygan location, bringing the total capacity to 346! We will continue monitoring all locations and add lines as needed.
Sunday, February 6th, 2000
Our New Holstein location experienced problems this morning from approximately 1:20am - 5:00am. We apologize for any inconvenience that this may have caused customers accessing our service from that area.
Monday, January 31st, 2000
We have turned up twenty four additional lines for the Plymouth location, bringing total capacity to 216! We will continue monitoring all locations and add lines as needed. There are currently additional lines on order for the Sheboygan area and we anticipate they will be installed shortly.
Monday, January 17th, 2000
We will be upgrading our modems this evening starting at 11:00pm. We would expect that this will take approximately 2 hours. During that time you may get disconnected, but should be able to dial right back in.
Saturday, January 1st, 2000
This afternoon from approximately 1:35pm - 2:20pm our server was having problems (not caused by the year 2000 rollover, however). This would have caused problems logging in, viewing our web site and sending/receiving mail. The problems have been cleared up and we will continue monitoring the systems as we always do. We hope that all of you had a nice new year, happy Y2K!
Tuesday, December 21st, 1999
This afternoon from about 2:00pm - 5:30pm our provider experienced some problems. This made accessing sites very slow. We apologize for any inconvenience that this might have caused.

We will be upgrading our modems this evening starting at 11:00pm. We would expect that this will take approximately 2 hours. During that time you may get disconnected, but should be able to dial right back in.
Thursday, December 16th, 1999
We have turned up twenty four additional lines for the Plymouth location, bringing total capacity to 192! We will continue monitoring all locations and add lines as needed.
Wednesday, December 15th, 1999
We have turned up twelve additional lines for the New Holstein location, doubling the capacity to 24! These are live this afternoon. We will continue monitoring all locations and add lines as needed.
Monday, December 6th, 1999
Newsletter #26 was sent out.
Thursday, November 25th, 1999
Excel.Net will be ugrading our main server Friday November 26th at 3:00am. We expect this upgrade to take approximately 30 minutes to complete and from analyzing usage date feel that this time will impact the fewest amount of people.
Tuesday, November 23rd, 1999
At 1:25am this morning, until approximately 1:50am there was a telephone line outage between GTE and Ameritech. We have not been given the reason for the outage but have been told that the problem has been repaired. This would have caused problems for customers that connect to the Plymouth, New Holstein and Random Lake sites. We apologize for any inconvenience this may have caused
Monday, November 22nd, 1999
Excel.Net will be closed on the following dates so that all of our employees can spend the holiday's with their families:
  • Thursday, November 25th - Closed all day      
  • Friday, December 24th - Closed all day      
  • Saturday, December 25th - Closed all day      
  • Friday, December 31st - Closed from 6pm-10pm      
  • Saturday, January 1st - Closed all day

On Tuesday November 23rd we will be making the cutover to our new telephone system at 7am. We anticipate that this new phone system will allow us to more efficiently handle the incoming calls and improve the overall level of service that we are able to provide.
Wednesday, November 10th, 1999
The upgrade scheduled for Thursday November 11th at 3:00am is being delayed. Hardware incompatibilities with the new server need to be addressed.

A new virus has been found that can affect your system, even without opening an attachment. The name of this virus is Bubbleboy. For additional information see:
    http://www.msnbc.com/news/333265.asp

Also, there are patches available for this virus. Take a look at the following site for different ways to obtain the updates:
http://www.microsoft.com/security/bulletins/ms99-032.asp
Monday, November 8th, 1999
Newsletter #25 was sent out.
Wednesday, November 3rd, 1999
Our Newburg location suffered an outage today from about about 4:35pm to 6:15pm. Newburg users saw this as a disconnection (if online at the time), then busy signals when trying to dial back in. Service has been restored. We apologize for the inconvenience!
Wednesday, October 20th, 1999
Newsletter #24 was sent out.
Tuesday, October 19th, 1999
We have added an additional 23 lines to our Sheboygan location, bringing the total number of lines up to 322! This was done due to increased demand as it gets colder outside. We will add additional lines to other cities as needed. All of the other cities currently have enough capacity.
Wednesday, October 6th, 1999
Our Appleton POP is now up and running. This covers a fairly large calling area and details of the areas covered can be found on our Services Page. In order to get up and running we are offering all of our customer DOUBLE referral credits through the end of the year for all new accounts referred to us in this area! To make it easier for customers in that area to signup we have teamed with Altimate Computer Solutions to provide a local signup location. They are located downtown at 305 E. College Avenue.
Friday, August 27th, 1999
Newsletter #23 was sent out.
Monday, July 19th, 1999
Newsletter #22 was sent out.
Wednesday, July 7th, 1999
The memory again appears to be causing our system problems. The main server was up and down three times between 1:15am and 3:30am this morning. We have removed the additional RAM again and expect that this will clear up the problem. We will work with our hardware/software vendors to get this issue cleared up and determine the cause of the problem.
Saturday, July 3rd, 1999
Excel.Net offices will be closed Monday July 5th for the holidays. We wish everybody a safe and happy weekend! We will be open normal hours on July 4th (12pm-6pm) and will reopen Tuesday morning at 8am.

We will be putting the new RAM back into the server on Tuesday, July 6th at 12:15am. This will cause the main server to be unavailable for about 30-45 minutes. If you are connected prior to the shutdown, you will most likely be able to keep using everything except e-mail and our home page.
Monday, June 7th, 1999
The storms on Sunday evening(6/6) through Monday morning (6/7) did appear to cause some outages. Most of these were very breif, however our Random Lake location has been without power since about midnight. All of the other areas at this point are functioning properly. We would expect that power will be restored in that area as quickly as possible and when that happens the dialup service should be available immediately.

Also, Saturday morning at approximately 10:30am our main server was unavailable for about 30-45 minutes. We are not sure as to the cause of this lockup at this point and will be investigating it further. This would have made it impossible to login if you were not online before it happened. You would also have been unable to retreive e-mail or view our website.
Thursday, May 6th, 1999
Our manufacturer has released a new version of the modem code which is supposed to be more reliable and provider for higher connection rates as well as clearing up some compatibility issues with specific modems. We are therefore planning to upgrade our modems starting Friday, May 7th at 11:00pm. If you are online at the time of the upgrades you will most get knocked off the system temporarily. You should however be able to dial right back into the system and get back online.

This is also a good time to remind all of you that it helps to update your modems as well. The modem manufacturers have been releasing updates to the modem drivers and firmware on a fairly regular basis. You should visit your manufacturers web site and see if updates are available for your modem as well. One very good source for information on 56K modems (with links to vendors sites) is:
             http://www.56k.com/
Wednesday, May 5th, 1999
FIBER CUT UPDATE
Our provider is reporting that the damage caused by the fiber cut has been repaired and service has returned to normal. Thank you for your patience!
Tuesday, May 4th, 1999
FIBER CUT! ETA: 5/5/1999 6-9am!
Our provider is reporting another fiber cut between Milwaukee and Chicago. Again, our provider has re-routed all traffic over their Madison-to-Chicago DS3, but again the performance on that link is poor. You may experience slow response times or time-out errors while accessing any non-Excel.Net services (web pages outside of Excel.Net, ICQ, AIM, etc).

We will update this page with any new developments, ETAs and other important information. We apoligize for the inconvenience!
Thursday, April 22nd, 1999
As of approximately 1:00am this morning our high speed data line connecting Manitowoc to Sheboygan has been experiencing problems. Data is either being passed very slowly or not at all. We have contacted Ameritech regarding this and it should be getting fixed. We will post updated information as it becomes available.

This problem has been resolved as of approximately 12:00pm today. It was found to be a faulty piece of hardware and has been replaced. During the investigation of this problem it is possible that people in the Plymouth and Random Lake sites may have experienced brief outages as well, because they are using some of the shared hardware that Manitowoc is on. We apologize for any inconvenience that this caused.
Wednesday, March 24th, 1999
A fiber cut between Milwaukee and Chicago has forced our provider to route all of their traffic over their Madison link. However, this has saturated a link just outside of our provider's Madison network, resulting in poor performance (slow downloads, high ping times, etc). We have no ETA for a fix to the fiber cut. Keep checking our web pages for more details as they become available!

Newsletter #21 was e-mailed out at about 9:20pm. Still no updates on when the fiber cut will be repaired
Thursday, March 18th, 1999
The entire city of Sheboygan experienced a power outage today from approximately 3:00pm until about 5:00pm. All that we know for sure at this time is that it extended over the entire city and even some of the surrounding cities. Our backup power supplies did kick in, but were not able to keep the servers running during the entire time. This meant that if you tried logging in you would probably have gotten the modem to answer but the server to verify your name and password was not up. Power has been restored and everything should be back up and running.
Monday, March 8th, 1999
We have completed the server upgrades and everything appears to be running smoothly. Ameritech has completed the installation of our digital lines for Manitowoc and we will be making the updates tomorrow morning between 6am and 7am. There will be a brief outage in the Manitowoc location as the lines are converted over.
Thursday, February 18th, 1999
New Holstein is up and running as of today. GTE has completed work on the lines and we have dialed into the new site. The telephone number for this location is (920) 898-9130. If that is a local call for you, update your dialing software to access it! If you have friends or relatives in that area looking for access, please let them know. Also, make sure they tell us that you sent them so that you get the $5 referral credit on your next bill!

Newsletter #20 was sent out.
Thursday, December 10th, 1998
Newsletter #19 was sent out.
Friday, November 20th, 1998
The fiber cut has been repaired and everything should be returning to normal. Thank you for your patience!
Thursday, November 19th, 1998
Our provider is reporting a fiber cut that has taken down their Chicago link. The outage began around 2:40pm. This will affect your connections to the Internet by preventing you from accessing anything outside of our and our provider's network...Yahoo, chatting, ICQ, etc. We expect our provider to route traffic over alternative, slower links until the primary lines can be brought back up.

Update 4:30pm Our provider reports that most of the fiber lines between Milwaukee and Chicago have been cut by a company installing fiber for AT&T. The cut occured in Gurnee, Illinois, in two separate places a mile apart. AT&T has technicians working on the problem, but they have to trench the new fiber for the entire mile. ETA is estimated at two or more hours.

Update 8:45pm We just got this note from our provider...the current "estimated time of completion" is midnight tonight. This ETC came from AT&T, the ones responsible for fixing the problem. Here's the official version from AT&T:
Between approximately 3 and 3:30pm CST, Qwest Communications cut through working and protection fiber for all long distance carrier's utilizing TCG's conduit between Milwaukee and Chicago. There were three (3) separate cuts through the conduit requiring approximately 1 mile of fiber to be replaced and spliced. An ETC is midnight CST. All reroute options have been exhausted. Further updates will be provided upon receipt.

Check back here for the lastest news on this problem. Thank you.
Thursday, November 5th, 1998
We have added an additional 24 lines to the Plymouth site bringing the total up to 120! This should easily take care of the additional demand that the change in weather brings. In addition we have lines ordered from Sheboygan and Fond du Lac which will be installed next week.
Thursday, October 29th, 1998
Due to increased usage of the news servers our news provider is in the process of installing new machines. These new machines should result in a performance increase of 10 times! During the transition to the new servers there will be times that the servers are unavailable. Please bear with that the performance jump should make it worth while.
Tuesday, September 29th, 1998
From our provider: There appears to be a major disruption in service via several carriers to the West Coast of the US. We are seeing network behaviors on the backbone which would indicate a major fiber cut, or similar disruption, involving such carriers as SprintLink, BBN planet and others. The disruptions are not affecting all sites, but many. You should still be able to send and receive mail without problems.
Sunday, September 27th, 1998
Our modem manufacturer has released the update for our modems to take us to the ITU v.90 standard. In addition to this there are a number of other fixes and enhancements made which we feel are important to get loaded. We will begin upgrading our modems this evening at 11pm. During the upgrade you may be temporarily knocked off the system, however you should be able to dial right back up and get connected.
Friday, September 4th, 1998
Excel.Net offices will be closed on Monday, September 7th in observance of Labor day. Our offices will also close at 3pm on Saturday, September 12th so that all of our employees can attend the company picnic. Have a nice Labor Day weekend!

Beginning at approximately 8:00pm this evening our provider began experiencing problems. We have contacted them and they are working to get this corrected. We would expect that things should be back to normal shortly. At about 9:30pm things appear to be back to normal!
Thursday, August 20th, 1998
We will be performing system upgrades on 8/21 starting at 11:00pm. The first update will be to install a larger battery backup unit (UPS) for our main servers. Our home page, sending/receiving e-mail, and uploading files to our server will not be available during the upgrade. This should last until about midnight. We will then be applying updates to our dialup servers which will last until approximately 12:45am. If you are online at that point you will get disconnected, but should be able to dial right back into the server.
Wednesday, August 12th, 1998
Newsletter #17 was sent out.
Sunday, August 2nd, 1998
This morning at about 5:45-6:30am we experienced a power outage in the Plymouth location. At about 11:45am our access provider had an outage. This lasted until approximately 3:00pm. The system came up and down a number of times during this period.

We will also be performing a hardware upgrade to our modem servers on August 4th and 5th in an effort to improve connection speeds. This will take place at 11:00pm each evening. On the 4th we will be upgrading Manitowoc and Sheboygan and on the 5th Fond du Lac. Plymouth, Newburg and Jackson have all been upgraded already.
Thursday, July 2nd, 1998
Our upstream provider experienced difficulties this afternoon. This caused sites to either load extremely slow or not at all. They have corrected the situration, however it will be necessary for them to upgrade some items this weekend. They will be rebooting the primary router on Saturday, July 4th at 3:30am. The outage is expected to last approximately 5 minutes.
Thursday, June 25th, 1998
Newsletter #16 was sent out.
Sunday, May 31st, 1998
At approximately 8:25am we believe that the phone lines in the Plymouth area went down. We were not able to call the lines or any individuals in that area to find out what was happening. Some of the phone lines were restored by about 9:30am and the remaining lines came up at about 10:00am. We would guess that last evenings storms had something to do with it but do not have any details.
Tuesday, May 26th, 1998
We would like to apologize to all of our customers who had difficulties accessing our system on May 26th between approximately 2:00pm and 3:00pm. We are currently testing a system which started looping and caused the system to halt. Unix systems are not like PC's where you can just press the reset key and they start right back up. It was necessary to perform some recovery steps before turning it back online. Everything should be OK at this point. Again we apologize for the inconvenience.
Saturday, May 16th, 1998
Harold will be retiring at the end of the month. We would like to thank Harold for all of the time he has spent helping numerous customers with their questions. We will be having a retirement party for him on May 29th and the office will be closed during the 7pm-10pm hours. Happy retirement!

We will be changing our Sunday hours effective immediately to 7pm-10pm. We have found that in the summer calls are significantly decreased as people spend time outside. When fall comes around we will revert back to the 12pm-6pm hours to handle the additional call volume. Hope that you all have an enjoyable summer.
Friday, April 10th, 1998
We have completed the installation of 24 additional lines in both the Plymouth and Sheboygan locations. We apologize for any busy signals that you may have received while they were on order. We will work to better anticipate line needs in the future.
Tuesday, March 31st, 1998
Microsoft has released the upgrade to the full blown e-mail product Outlook98. Although this program will always be FREE to registered Office97 users they have decided to make it FREE for everybody for the next couple of months. If you are interested in getting the details behind this offer check out their page at: http://www.microsoft.com/outlook/ Remember this is only for a limited time so if you are interested download it or order the CD.
Sunday, March 29th, 1998
There was a brief outage in both the Plymouth and Manitowoc sites this afternoon. It started about 2:45pm and lasted until 3:30pm. The router that connects these two cities to the Sheboygan site stopped responding and needed to be power cycled to start back up. We apologize for the inconvenience.

Newsletter #15 has been sent out to all of our customers.
Tuesday, March 17th, 1998
As of early last week we have placed orders for additional lines in both the Sheboygan and Plymouth locations due to the increased usage these areas have been receiving. We will be adding 24 lines to each location bringing the total in Sheboygan to 168 and Plymouth to 96! We apologize for any problems you may have experienced over the past couple of weeks in the evening hours. We will be enhancing our line ordering procedures to take into account the extended delay we now experience with the digital lines as compared to the standard phone lines.
Wednesday, January 28th, 1998
Our terminal server and modem manufacturer has released an update to the code that is being used. The new code is supposed to contain a number of fixes to the modems which assist in making more reliable and higher speed connections. Therefore, as we feel this is very important, we will be placing the upgrades onto the units this evening. The upgrade will take place 1/29/98 at 1:00am. If you are logged in at that time you will get kicked off the system while the units are rebooted. This entire process should only take approximately 15 minutes at which time the system will be ready again for use.

Thank you for your cooperation and understanding on this upgrade. Please let us know if you have any further questions.
Sunday, January 25th, 1998
The e-mail server which allows you to retrieve messages from our server and download them to your server went down on Sunday afternoon at approximately 1:30pm until about 2:20pm. We are not sure as to the exact cause of the outage and will need to investigate the log files a little further. It appears to be running properly at this time and you should not be experiencing any further problems.

We apologize for the inconvenience, please let us know if you have any further questions. Well, now it is off to the Super Bowl... GO PACK!
Tuesday, January 20th, 1998
1. JOB OPENING - Excel.Net, Inc. is seeking an individual for employment immediately as a technical support representative. The opening would be for the afternoon shift totalling about 30 hours a week. The job will primarily consist of telephone support, with additional general office items during off peak calling times. Optimally, the individual should be able to work Monday through Friday from 1:00pm - 7:00pm. This will cover the current shift and expand our support hours so that we do not have the gap from 5:00pm - 7:00pm. The minimum that we will be looking for is Monday through Friday from 1:00pm - 5:00pm. General computer and Internet experience is beneficial, however we will provide training in our software and support areas to get you up to speed. We offer competitive wages, free Internet access, and a retirement savings plan to all employees. If you are interested, please e-mail me at lweidig@excel.net with a summary of your computer experience, the hours you would be available to work, and when would be a good time for an interview.

2. SUPER BOWL - As we all know. my favorite team, the Green Bay Packers will be going back for another Super Bowl on Sunday January 25th. In order to give our employees the opportunity to watch them (and who would call in with support questions during the Super Bowl anyhow :) we will be closing down the office at 4:30pm.

3. WEB SITE - It appears that when we put our new web pages online that a number of our Windows 3.1 customers were seeing an overall slowdown in system performance. We believe that this was because of the scrolling text that we had next to the globe. We have rewritten this portion of the page to address that problem and believe that it has been corrected. If you are still seeing a slowdown please take the time to fill out our "Submit a Question" page at: http://www.excel.net/Admin/Support/faqsubmit.html and provide us with as many details about your system as possible. Another suggestion is that you visit the Microsoft web site and download the latest version of Internet Explorer (either 3.02a, or if you are daring - the beta 4.0 preview 2) at:http://www.microsoft.com/ie/
Thursday, January 8th, 1998
Our upstream provider in Milwaukee is experiencing some difficulties. Earlier today there was a fire in the basement of their building and they were forced to switch over to their backup power supplies. To conserve their power supplies the news servers were shut down. It now appears the the connection has been dropped entirely at approximately 11:30pm on Thursday evening. We are able to reach other Sheboygan sites, but nothing beyond Sheboygan. We would expect that this problem will be resolved shortly and that the service will be restored. Let us know if you have any questions regarding this outage. Thank you for your patience during this time.
Tuesday, January 6th, 1998
Newsletter #14 sent out
Friday, December 12th, 1997
First, beginning at around 4:30pm an Thursday, December 11th, and lasting until approximately 10:00am on Friday our network suffered a major performance hit, meaning that you probably were getting everything VERY slowly. What actually happened is that we were colocating a server for a company and they came under attack from an irate customer. The customer flooded the network with bogus packets causing the entire link from our provider to become slow. This morning our provider filtered out the flooding and the network speed was restored. We have since cancelled that businesses account with our company as we do not need to have problems like this and the server was carrying some questionable material.

Second (this is the good news), we added an additional 12 lines to our Plymouth location bringing the total up to 72! We will continue monitoring all of our sites and adding additional lines as needed.

Finally, this evening (Friday) between 7:07pm and 7:48pm the Plymouth lines were down due to a power outage. We are not sure what the cause of the outage was, as when we went out to the building we did not find any problems in the building so we are assuming the outage was external.
Wednesday, December 3rd, 1997
On Thursday, December 4th, we will be converting the lines in our Plymouth location over to the 56K modems. At the same time we will be moving our offices to a new location, so the Plymouth site will be down. We are planning to start taking the equipment down around 5:00am and hope to have things back up and running by 7:00am.

The one part of the move that I fear will take the longest is getting the 892-7005 number pointed to the new 56K modem lines. Should this be the case, for tomorrow only the telephone number 892-7123 will dial into the 56K modems.

At this point we will also be increasing our line count from 48 to 60 which should help out in the evening when it is busy. If this is not enough it will be fairly quick for us to increase that to 72 lines as the wiring has already been run.
Monday, November 17th, 1997
Starting about 10:00am on Monday November 17th it appears that our dialup line had some problems. There was an excessive amount of static on the lines making it difficult to get connected. We contacted Ameritech and the lines are being looked at for possible problems. Although we have not heard back from them yet as to possible causes for the problem, it does appear to be resolved (about 2:30pm). We apologize for the inconvenience, please let us know if you have any further questions.
Tuesday, November 4th, 1997
Newsletter #13 sent out
Monday, November 3rd, 1997
Ameritech changed the cutover date for our Sheboygan and Manitowoc locations Friday November 7th at 6:00am. There may be a slight interruption of service at that point, but it should only last for a few minutes. We have decided to keep a very small number of analog lines in the Sheboygan office, just in case we need to use them. We will only give that number out if people are not able to connect with the 56K modems.

Fond du Lac has been cutover since Thursay, October 30th and we have only seen a very small number of problems. Ameritech however will be making another change to those lines November 4th at 6:00am and will bring them down for a short time.

Finally, Livingston has released an upgrade to the code which controls these units. We will be putting the new version of the code on at 11:45pm this evening November 3rd. We will have to reboot each of the machines after applying the code. If you are on at that point you will get disconnected but should be able to reconnect almost immediately.

Please let me know if you have any further questions regarding this information. We appreciate all of the feedback and help you have provided during our testing. Thanks!

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